Income in advance
In May and June 2024, we received Income in Advance for our service going to provide to our customer through the next FY (July 2024- June 2025). On 30 June 24, we do GJ to move the sales payments received for May and June to the account of Income in recognized in advance. However, I just found that somehow, there is a duplicated GJ for the income received in May (The first GJ for income received (in advance) in May was entered on 31/5/2024 and the second GJ, combined the income received for both May and June, entered date 30/06/2024). It means the income received in May was recorded twice. I tried to simply reverse the GJ of 31/05/24. ( I needed to dated today's date in GJ as our accounts has been closed for 2024 and we do not want affect our Financial statements of 2024.) However, it caused the sale increased which is not correct because the GJ was duplicated by mistake. Please kindly advise me to deal with this situation. Thank you so much for your help in advance.
Pay Run - STP error $0 balance
I processed a pay run on 2 January 2025 totalling $480. When completing the Income Activity Statement for Jan 2025, I noted the prefill is incorrect - W1 is $480 less than it should be. The STP report to ATO shows the pay run with a $0 balance (should be $480) I have checked the YTD STP for the employees in the STP report and it is incorrect. How can I fix this please?
Teams timesheets not exporting into MYOB
I have tried to process my staff wages, but where I usually go in to check their in timesheets (in MYOB), their approved hours from MYOB Teams do not appear like they usually would. Only the staff with rostered hours - not the actual staff-entered timesheet hours appear. It seems to only export the rostered hours instead of the timesheet hours? Can MYOB please fix this so I won't have to manually type in all my staffs hours next week?
Reinstating old employee card file
Hi, I am having an issue with reinstating time card for old employee. I have reinstated an employee who was terminated and had all leave paid out. Upon reinstating him, he has an incorrect leave balance which should be zero leave entitled. Can anyone from MYOB help be resolve the issue asap please? Thank You.
Bank reconciliation out of balance because MYOB entered Payby payment with incorrect date.
Hi All My bank statement and bank feed say I received a MYOB Payby payment in November. MYOB have entered the payment as being paid on the wrong month December on the online invoice payments transaction details. I cannot reconcile November because of their mistake. I have rung MYOB and Edralyn Yunson 103489866 went on Team viewer and was unable to help me after half an hour. She suggested I get my accountant to fix it up. I told her I do not want the added expense of using my accountant for an MYOB error. She then said hold the line I will transfer you and the line was disconnected after 10 minutes. I have contacted MYOB by email but no response as yet. I need to get this sorted so I can do my BAS hoping someone can help. Thank you Josie
Nominated wrong account for my super payment, but paid from the correct account
I'm trying to reconcile my accounts. A super payment was made from my payroll account and, at the time, the wrong account was nominated to make the payment from. When the payment was made, it came out of the correct account, the payroll account, but MYOB thinks the payment was made from my income account. Now I have a miscellaneous transaction on my reconcile list for my Income account that should be on my Payroll reconcile list instead. How do I fix this? It has been over a year since this transaction was made.Bank Rec / Opening bal issues
Ive found an incorrect opening balance, so Ive created a GJ to adjust this, the ending balance is now showing zero (new account so zero is correct). (attached). However, when I go to do my bank rec for the first month (July 2023) with 5 transactions, its telling me in out of balance. Ive checked the account and nothing has been entered prior to 17th July. What can I do here please? Im getting lots of weird things happening in what should be simple bank recs within this file.
MYOB Business Payroll
When we have clients who have employees, for instance have child support deductions, or get paid into 2 bank accounts, how are we to match the payrun with the transaction through the bank feed. The help articles I have seen say to reverse the payrun and complete 2 individual payruns which is an unsuitable and not practical workaround, as the employees would be left with 2 payslips for 1 payrun. How else are we to resolve the issue?Super payment issues
I am trying to reconcile an account but all of my super payments are coming up like this. Clicking on the reference links me back to the actual super payment that was made. The debt amounts are then allocated to super payable account. No idea how to clear this. Old super way didn't give me this much trouble.
How to match a bank transaction that has been paid by multiple people
Hi I've had a bank transfer come in to my bank but this 1 transfer has been paid by 4 different people/invoices. I can't see the invoices to match them too, as I'm guessing they are closed. I can categorise this bank transfer but because they have been paid via invoices, wouldn't this then double up the amount? ThanksOverpaid Employee
We have accidently overpaid an employee in a pay run from the beginning of January. The employee has now repaid the net funds they received on 10th of February. As there have been further pay runs since this date uploaded and recorded through STP, how do we record the repayment in MYOB and adjust for super and tax overpaid?
Unknown Calculated bank closing balance
Hi I have just taken over a business which has not been maintained well. No bank reconciliation has ever been done, from when the business starts in April 2018. When I tried to do the bank reconciliation, I keep coming back to an out of balance amount of $5,276. I went back to 1/1/2018 when the business has not yet started, and I expect it should have shown a nil calculated closing balance. But as per image below, it is showing the same out of balance of $5,276. What could be the reason for this? I did note that current FY in the business settings is 2021. Could this be the cause of the out of balance? Thank you for the help!
