Annual Leave calculations
Hi. I am about to do a final pay for an employee and am confused about the annual leave that has been deducted YTD (see screenshot). Why is it that although this employee has actually taken 45 hours A/L from 1.7.24 yet the YTD deduction is only 12.672 hours. All the correct annual leave hours have been recorded as taken in the payslips. Is there something additional that should be entered? Thanks!
EFT error message when trying to do a pay run
I am getting the following message "looks like you're processing an ETP for ....." for a contractor I am trying to pay. I am not processing an ETP and can not work out why this is happening. I have checked the catagories in pay items and they are all at "to be assigned" so can't work this out. Help would be appreciated. Thanks in advance.
Annual leave not calculating correctly
Good morning I believe that my employees leave is not accumulating at the correct rate. As you can see from this report the top number in each set is the annual leave and the lower is personal leave. I believe that the personal is calculating correctly but shouldn't the annual be double the personal leave amounts? I have checked and this started happening earlier in the year. I have checked the settings and they are the same for both types of leave except the percentage that is applied and it seems correct. The Annual leave percentage is double the Personal leave. What could be causing this effect and how do I fix it.... It isn't even consistent, if you look at the lower number of the bottom 2 sets of figures the personal is right but the two relevant annual figures are different percentages higher. So confused and this is costing a lot of money please help me fix it.
Bank Transections older than 12m
I have a customer with unpaid invoices for over 12months, he has finally made a payment but I cant allocate that payment to the invoices which are older than 12m as the system only allows me to show the invoices for the last 365 days in bank transections. how can I sort this out?
Employee Deduction - Overpayment
Hi everyone, Needing assistance regarding overpayment from an employee to the business. We purchased a power tool kit for an employee and he was paying $100 a week with a deduction set up in payroll. As this payment plan went over in the new financial year the calculation of YTD started over at zero. Our employee has currently paid back too much for the kit and I need to pay him back. How can I include the pay back in his next pay. Many thanksTax HELP calculation
I have an employee who has HELP debt. The tax deductions that MYOB have done and the employee MYGOV do not correspond. I have done a manual calculation and it corresponds to the amount that MYOB has deducted for gross tax, but her ATO MYGOV does not correspond. At first I thought it was that our PAYG payments were made at the end of each following month, but she is out 22/23 $744.99 and 23/24 $404.95. I checked that the tax file was updated- yes it was. Any suggestions on how to get a full report from MYOB on how it has allocated the HELP tax?
Email Failure to Bigpond
I am having problems sending to Bigpond addresses - both payslips and Invoices. I have checked with multiple account holders and nothing has changed from their end, they are receiving emails just fine from other people. Payslips and Invoices were sending fine only a couple of days ago but as of last night none will go through and I get an error message saying that delivery failed. Not ideal when employees don't get their payslips and we can't Invoice customers! Is this a known issue with MYOB and more importantly how do I have it rectified? Thanks, Jayne
NAB Bank Feeds 2 x Loan Accounts
Good day, I hope someone can help (I did a search on the topic but only found one post, 2 years ago, and not really related). I have existing Bank feeds from ANZ for our business across two standard checking accounts and a credit card feeds. No problems, all good and happy. However, I also have a NAB Bank account, with two business mortgage / loan accounts. I think when I set the bank feeds up, for some reason I could not connect NAB bank feeds - is anyone here working with NAB Loan /Morgtage (under a business) bank feeds with no restrictions or reasons I cannot connect these feeds into MYOB Business? I'd be grateful for any input - many thanks!Job Profit & Loss Report Error
We are getting an error message whenever we run a Job Profit & Loss Report in MYOB Business (cloud). The Message reads "Failed to load this report" and advises to contact MYOB support if the issue continues. Our accountants at KPMG Australia are getting the same error message and believe it has occurred since the last upgrade in Oct/Nov 2024. I have tried to contact and follow the links through MYOB Support but the chat box only has STP reporting errors listed and the support pages take me around in circles. Can anyone assist or confirm the issue is happening to them also. Thanks in advance RebeccaFMYOB Purchase Order Terms Default to COD
Hello, Finding MYOB very frustrating. When using MYOB AccountRight Online. When creating and issuing Purchase Orders. The Payment Terms are always set as COD. When using the MYOB AccountRight App. The purchase order payment terms reference the supplier Card file - which appears to be OK. We have multiple people in our business who only use the online version. I find this is something that is critical on a purchase order and is very dangerous if our suppliers hold us against the terms on the Purchase Order. This has been this way for a while now. MYOB what are you doing to fix this issue or do we need to use XERO???
