Cannot find export download file

I have tried to export data for my accountant and MYOB says it has been successfully downloaded but I cannot locate the file anywhere on my PC including Downloads. Please help.

Shella_A
2 years ago
Hi JES3,

Thanks for your post, and welcome to the Community Forum. Here are some steps you can follow to locate your downloaded files:

Check your browser's default download location: Most browsers automatically download files to a 'Downloads' folder in your user directory. However, this can be changed in the browser's settings. Please check your browser's settings to confirm the download location.

Use the search function on your PC: You can search for the file by typing the name of the file in the search bar located in the taskbar (Windows) or Finder (Mac).

Check the MYOB software. Some MYOB software allows you to choose the location where you want to save the file when exporting data. If you remember choosing a specific location, please check that location.

File type: MYOB usually exports files in.txt or.csv format. You can search for these file types in your file explorer.

If you're still unable to locate the file, it might be a good idea to try exporting the data again and carefully noting the location where the file is being saved.

If you need further assistance, feel free to ask.

Otherwise, if my response has answered your inquiry, please click "Accept as Solution" to help other users find this.

Kind regards,

Shella

8 Replies

Shella_A
MYOB Moderator
2 years ago
Hi JES3,

Thanks for your post, and welcome to the Community Forum. Here are some steps you can follow to locate your downloaded files:

Check your browser's default download location: Most browsers automatically download files to a 'Downloads' folder in your user directory. However, this can be changed in the browser's settings. Please check your browser's settings to confirm the download location.

Use the search function on your PC: You can search for the file by typing the name of the file in the search bar located in the taskbar (Windows) or Finder (Mac).

Check the MYOB software. Some MYOB software allows you to choose the location where you want to save the file when exporting data. If you remember choosing a specific location, please check that location.

File type: MYOB usually exports files in.txt or.csv format. You can search for these file types in your file explorer.

If you're still unable to locate the file, it might be a good idea to try exporting the data again and carefully noting the location where the file is being saved.

If you need further assistance, feel free to ask.

Otherwise, if my response has answered your inquiry, please click "Accept as Solution" to help other users find this.

Kind regards,

Shella
BrianMolloy
Contributing User
4 months ago
I have about 15 times downloaded MYE files for export to the Accountant(me) - the download has not gone to downloads (where all other downloads go) and I cannot locate the MYE file to expand it and make it available to upload to MYOB AO
Earl_HD
MYOB Moderator
4 months ago
Hi BrianMolloy,

I'd recommend on visiting this help page that will help you on resolving this issue: Export for accountants

Regards,
Earl
BrianMolloy
Contributing User
4 months ago
That (obviously) was the first place I visited. it said it would be in downloads(where all my downloads go to. But it wasn't there. I searched for it (using the search engine) - it wasn't there. I do not understand why it does not pop up along the bottom on the screen like an excel or pdf download does.
Genreve_S
MYOB Moderator
4 months ago
Hi BrianMolloy,

The download file folder location varies for each browser but can be adjusted according to your needs. If you are using Google Chrome, you can go to settings > downloads > and map the location. For other browsers, you might need to perform a quick Google search to find the specific instructions.

Thanks,
Genreve
BrianMolloy
Contributing User
4 months ago
Yes checked all that (again) and MYOB is not downloading it to there nor can I identify where it is downloading it to
BrianMolloy
Contributing User
4 months ago
When it downloads a general ledger printout or a GST return printout it downloads it to the 'Downloads' file. It seems to be that the 'data for accountant' MYE file is the only one that disappears into thin air
Earl_HD
MYOB Moderator
4 months ago
Hi BrianMolloy,

This may need further assistance on the backend. I recommend reaching out to our support team directly. You can reach them on Live Chat via our virtual assistant, MOCA or by submitting a support case via http://myaccount.myob.com/.

Regards,
Earl