Teams timesheets not exporting into MYOB

Question

I have tried to process my staff wages, but where I usually go in to check their in timesheets (in MYOB), their approved hours from MYOB Teams do not appear like they usually would. Only the staff with rostered hours - not the actual staff-entered timesheet hours appear. It seems to only export the rostered hours instead of the timesheet hours?

Can MYOB please fix this so I won't have to manually type in all my staffs hours next week?

shella_a · Answer

Hi Gina_T,
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You're facing an issue where MYOB Teams is only exporting rostered hours instead of the staff-entered timesheet hours and it is a known issue. Our team is currently working on a fix. In the meantime, you may need to manually enter the hours to process the wages accurately. We understand that this issue may be causing inconvenience, and we sincerely appreciate your patience and cooperation as we work to address it.
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Regards,
Shella

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