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Susie1303's avatar
Susie1303
User
9 months ago
Solved

AR TEAM approving timesheets

Hi All, have started using TEAMS and setup Administrators to create rosters and sign off employees as per online instructions.  Have done one payrun successfully, but when trying to authorise timesheets was initially given an instruction that you couldn't access as an update was required on the desktop version - so did that.  Got into TEAM but couldn't still authorise timesheets.  Was reading the blog and suggestion was to "clear" the location.  Did that assuming it meant to delete and re-enter and now we have lost everything.  No rosters, no timesheets and employees are still there but cannot create timesheets for them.

Suggestions on how to move forward from this would be greatly appreciated?  Do I need to re-invite all the employees?  Will that cause a double up of employees in TEAM??

Doing payroll manually today now.  Thanks for any help you are able to offer.

 

  • Doreen_P's avatar
    Doreen_P
    9 months ago

    Hi, Susie1303 

     

    Thanks for your post, and welcome to the MYOB Community Forum.

     

    We are sorry for not being able to respond right away.

     

    When you tried to approve timesheets, did you receive any error message? Kindly attach a screenshot of the error if there is any. Make sure to remove sensitive information before posting in the Forum. You may need to re-invite employees so they can access the location you will create. This will not cause a doubling of employees in the MYOB Team if you can delete the existing or old location.  

      

    If a location has been deleted in MYOB Teams, all the recorded rosters, timesheets and employees will be deleted as well. We highly recommend having a copy of that information.  

      

    When approving timesheets, make sure that the person approving is listed as an approving manager of the location or as an administrator or owner of the business. Also, you may check the following to make sure everything has been set up correctly: 

      

    • Log out of MYOB Team  
    • Go to the Payroll tab, and choose the Payroll Categories button  
    • Find the Base Hourly category and ensure that it is exactly named Base Hourly. It is case-sensitive, and cannot be anything else, e.g., base hourly or Base Hourly Wages  
    • In the Base Hourly Category, click on Employee, and ensure the relevant employee is marked with a tick. 
    • Click OK.  
    • Approving Manager should now be able to successfully approve timesheets 

    Lastly, please check The Help Article: Getting started with MYOB Team for more information. 

     

    Please let us know if you require any further assistance with this. We are happy to assist.

     

    Best regards,

    Doreen

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  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator
    9 months ago

    Hi, Susie1303 

     

    Thanks for your post, and welcome to the MYOB Community Forum.

     

    We are sorry for not being able to respond right away.

     

    When you tried to approve timesheets, did you receive any error message? Kindly attach a screenshot of the error if there is any. Make sure to remove sensitive information before posting in the Forum. You may need to re-invite employees so they can access the location you will create. This will not cause a doubling of employees in the MYOB Team if you can delete the existing or old location.  

      

    If a location has been deleted in MYOB Teams, all the recorded rosters, timesheets and employees will be deleted as well. We highly recommend having a copy of that information.  

      

    When approving timesheets, make sure that the person approving is listed as an approving manager of the location or as an administrator or owner of the business. Also, you may check the following to make sure everything has been set up correctly: 

      

    • Log out of MYOB Team  
    • Go to the Payroll tab, and choose the Payroll Categories button  
    • Find the Base Hourly category and ensure that it is exactly named Base Hourly. It is case-sensitive, and cannot be anything else, e.g., base hourly or Base Hourly Wages  
    • In the Base Hourly Category, click on Employee, and ensure the relevant employee is marked with a tick. 
    • Click OK.  
    • Approving Manager should now be able to successfully approve timesheets 

    Lastly, please check The Help Article: Getting started with MYOB Team for more information. 

     

    Please let us know if you require any further assistance with this. We are happy to assist.

     

    Best regards,

    Doreen