MYOB Team Timesheets

Cheers Melisa,

Problem has been resolved.

Hi Melisa,

Thank you, I got the guys to uninstall and reinstall and it is working now, one employee had no issues at all.

Cheers

Raelene

Hi TOM-B, 

Thank you for your post and welcome to the Community Forum ! Can I please confirm if this is still happening ? If it is, can you please send me a private message with your product serial number and email address so I can investigate further. 

I am also having this problem, my employees only have leave applications, no timesheets.  I only had leave apps showing as well so I unticked and reticked the 'i use timesheets' in preferences and refreshed and it fixed mine but the employees still have no timesheets showing even though they have logged out and logged back in.

HI TG_Rae, 

Thank you for your post. Can the employees please uninstall and reinstall the app, once reinstalled does it work ?

If it doesn't work, I've spoken to our teams and they have advised if you can create a new location as a test, add an employee. Once the employee has been added, can they see this in their app ?

Do let me know how you go. 

Hi Melisa

We have been using it for the last couple of months without any problems, it just stopped working last night.

I will get them to uninstall and try again.

Raelene

Hi TOM-B, TG_Rae, 

Thank you for the update, glad to hear that it has now been resolved. 

Feel free to come back to the Community Forum if you have anymore questions, we are more than happy to assist.