bank feeds not updating - westpac from 27/01/2022

[Melisa_D]

Hi @Sung, 

Sorry to hear about this. So I can assist can you please clarify if you're having delays with bankfeeds or experiencing duplicate transactions in your file ? 

[KerriKuitert]

Hi Melissa,

My MYOB account also seems to be affected by this duplication.  Could you please look into our account Serial # 7032  & bank fee effected is 0088.

Thank you

Kerri Kuitert

[Melisa_D]

Hi @KerriKuitert, 

Thank you for your post. I will pass on your details to our team, can you please confirm the date range of the duplicate transactions ? 

[KerriKuitert]

Hi Melissa,

The date range is from 5.10.21 to 29.12.21

Thanks

Kerri

[Melisa_D]

Hi @KerriKuitert, 

Thanks for confirming that, I've passed it on to our team. Once resolved our bank feeds team will email you with an update. 

[KerriKuitert]

Hi Melissa,

I received an email this morning regarding my issue being fixed.  I still have one duplication left in my feed.  It is dated 14.12.21 for $121.30.

Thank You

Kerri

[Melisa_D]

Hi @KerriKuitert, 

Thanks for your post, I've passed this on to our teams. They will update you once that transaction has been removed. 

[Frustrated2]

I have both duplicate deposits and missing debits for the same period.

[Melisa_D]

Hi @Frustrated2, 

Thanks for your post. Can you please send me a private message with the following information so I can pass on your details to the team:

• Serial number
• File ID of the file impacted (This can be found by going to Help > About MYOB AccountRight)
• Date range of the duplicates
• Last 4 digits of the affected bankfeed bank account

[vealstruct]

A little late to the party but I have duplicate entries in my file that has already been reconciled.

Serial # 8701

File # 4

14/10/2021 - 28/02/2022

Bankfeed account #5135

Can you please advise what I need to do in order to remove the duplicates.

Thank you