Back up message

[Lyn3061]

Since upgrading to the new version of Myob when I proceed to backup the message is I havent backed up in x amount of days (growing daily).  I have checked the hard drive and all the backups are there, we back up at the end of each day.  Is anyone else having this problem

[Tracey_H · Accepted solution]

Hi @Lyn3061 

Thanks for your post. Our teams are aware of this and are currently investigating. If you've taken a back up and can see where it has been saved, please do ignore the message for now.

We do apologise for any inconvenience caused.

Please let me know if you need further help.

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

[AccRightNovice]

Hi Lyn,

Yes I am getting the same, up to day 10 now

Regards,

Kylie

[AdministratorRB]

I have been receiving the same message about the backup (up to about 31 days now).

All the backups appear to be saved even though they are not showing as such with MYOB.

[Atchison]

Since upgrading to the new version of Myob when I proceed to backup the message is I havent backed up in x amount of days - increasing daily.  Now up to 28 days!!  I have checked and all the backups are there, we back up at the end of each day.  A number of people seem to be having the same problem.  Is it at least being looked at by MYOB???

[PenLock]

Since the upgrade the BackUp is much quicker. But the file size is less.

Then the next time I back up a message say I have not backed up for x Days.

Has the Back process been improved or am I not backing up ALL my data?

Thank you.

[Tracey_H]

HI @Atchison and @PenLock 

Our team are looking into an issue where using this function, rather than manually backing up through File >> Back Up, doesn’t update the date as it should. Although the backup is being taken successfully, as can be verified by opening the location where your saving the backup to.

We have made performance improvements that mean backups are faster for some files.

Please let me know if you need further help.

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

[Solmegh88]

Is this fixed now?

[Atchison]

Not as of yesterday - Sunday, 19 July 2020.

[pump]

Any ETA on when this issue will be fixed please?  Up to 30 days plus on the not backed up message now.