Company file restored incorrectly off-line instead of on-line

[Marli]

Hi everyone, hope someone can help me with a company file problem.  I have restored my company file incorrectly.  Instead of restoring the company file online withAccountRight Live and replacing the one I had I restored it in the Library on my computer.  I do not need my previous company file but when I am in the company file I choose the option to go online and upload this file it says that I need a subscription.  I obviously already have one with the original company file but I don't want to continue working with this file.  Is there a way I can replace the online data file already there and if not can you please advise me how to organise another subscription for the correct company file. Thanks in advance. Regards Marli

[Komal_S · Accepted solution]

Hi @Marli , 

Could you please send me a Private Message with the following details:

• Serial number
• Company file Id (This can be found under Help--> About MYOB AccountRight)

I will remove the current file from the cloud and you can then upload the offline one without getting any error message. 

[Marli]

Hi Komal,

Thanks for your reply.  Could I please have your email address so I can private message you? Regards Marli

[Marli]

Hi Komal, please ignore my last message as I have worked out how to private message you.  Regards Marli