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Owner of MYOB account

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Starman
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Australia
Starman
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Owner of MYOB account

Hi How do I find who is the owner of our MYOB account? When I log into My.Myob all the users have the role of administrator? Thanks

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MYOB Moderator Hayden_B
5,590 Posts
MYOB Moderator
Australia
Hayden_B
MYOB Moderator

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Re: Owner of MYOB account

Hi @Starman

 

For AccountRight Owners, this should be listed on the Serial Number in my.MYOB.

 

If you go to:

1. Log into my.MYOB

2. Go to: My Products > Manage AccountRight Live

3. Scroll down to Administrator Access and make sure your Serial Number is chosen

4. You should then be able to check the Roles:

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If you don't see an Owner Role here, this might be an error during setup. To check into this, send me a Private Message with your Serial Number so I can find the account. You can send me a Private Message by clicking this link: Send me a PM

Starman
3 Posts
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Australia
Starman
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Re: Owner of MYOB account

Thanks Hayden I can see the owners of the MYOB account, how do I remove owners?

MYOB Moderator Hayden_B
5,590 Posts
MYOB Moderator
Australia
Hayden_B
MYOB Moderator

5590Posts

842Kudos

786Solutions

Re: Owner of MYOB account

Hi @Starman

 

Owners are unable to be removed from the front-end and can only be changed on our end at the request of another Owner or with a Change of Details form to change the existing Owner to a new one that is not already listed.

 

If you are the current owner of the account along with the other, then if you can pass an ID check I can update the details on our end. Please send me:

  • The MYOB Serial Number (Found in: Setup > Company Information)
  • The Company File ID (Found in: Help > About MYOB AccountRight)
  • The Business Name
  • The Owner you wish to remove
  • Your Name
  • The last Invoice# you received from us
  • The last 4 digits of the Account or CC# that is used for the MYOB Subscription

You can send me a Private Message by clicking this link: Send me a PM

 

With that said, if there is only 1 Owner that needs to be removed and replaced this will need to a Change of Details form to be filled in and sent to us.

 

To do this:

1. Download the Change of Details form

2. Fill it out and send it to: customer_service@myob.com

Starman
3 Posts
Cover User
Australia
Starman
Cover User

3Posts

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Accepted Solution Solved Solution

Re: Owner of MYOB account

Hi Hayden I will send you a PM now, thank you.

 

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