Unable to Activate/Confirm - 02/09/2019

MYOB Moderator Steven_M
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Unable to Activate/Confirm - 02/09/2019

Hi All,

We are aware that some of our clients are finding that MYOB Essentials Accounting is running slow when trying to log in and use the product.

Our team is currently investigating the cause of the issue and hope to get this back to normal as soon as possible.

We're very sorry for the inconvenience caused by this.


Products: AccountRight Classic, AccountRight Live, AccountEdge


We are aware that some clients are not able to activate or confirm their company files.

 

We apologise for the inconvenience, we’re looking into the cause right now and we realise how important it is to resolve it as quickly as possible.

Thank you for your patience

Kind regards,
Steven

MYOB Community Support

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4 REPLIES 4
MYOB Moderator Steven_M
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MYOB Moderator
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Re: Unable to Activate/Confirm - 02/09/2019

Hi Everyone


Thank you for your patience


While our team are investigating the activate/confirmation process, most users will have the option to Confirm later. This will allow access to the company file for up to 14 days before the company file does need to be confirmed.

 

Attachment.PNG

 

Kind regards,
Steven

MYOB Community Support

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MYOB Moderator Steven_M
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Re: Unable to Activate/Confirm - 02/09/2019

Hi Everyone

 

Thank you for patience

 

Our team is still investigating the Activation/Confirmation process to resolve the service as soon as possible. For those clients that do have the option, do select the Confirm Later option to gain access to the company file.

 

Once again thank you for your patience and understanding at this time. 

Kind regards,
Steven

MYOB Community Support

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MYOB Moderator Steven_M
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Re: Unable to Activate/Confirm - 02/09/2019

Hi Everyone


We appreciate your patience whilst our teams investigate and continue to work on resolving the issue.

 

We understand how important this is for you and we are continuing to working on the issue with the highest priority to resolve as soon as possible.

 

TIP: If you do wish to receive email notifications relating to this situation you are welcome to select the Subscribe button (top right of the thread) when signed in.

Kind regards,
Steven

MYOB Community Support

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Community Manager Suja_P
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Re: Unable to Activate/Confirm - 02/09/2019

Hi everyone,

 

We're glad to say that this issue is now resolved. You should now be able to activate and confirm your files online. 

 

Sincere apologies again for the inconvenience caused by this and thank you very much for your patience.

Cheers,
Suja Pillai

Social Support and Community Manager

Online Help| Forum Search| my.MYOB| Download Page

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