Duplicated electronic payment

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Duplicated electronic payment

Hi.  I have just tried to reconcile my accounts and notice there is a large bulk payment that has appeared twice.  It has only come out of the bank account once.  I assume I have replicated the payment as I haven't matched it correctly.  Do I need to unreconcile the bank feed and how do I get rid of the duplicate so that I can reconcile my bank feeds?

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MYOB Moderator
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MYOB Moderator
MYOB Moderator

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Re: Duplicated electronic payment

Hi @unichem1981 

 

Thanks for your post and apologies for the delay in replying. Depending on your security settings you could delete or reverse the duplicate electronic payment. You will also need to delete or reverse any duplicate payment applied to the supplier(s). To check your security settings go to Setup>>Preferences>>Security tab>>Transactions can't be changed they must be reversed must be unticked if you want to delete.

 

Please let me know if you need further help.

 

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

Cheers,
Tracey
Previously @bungy15

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