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a month ago
I was just looking at paying some outstanding super and 2 employees are only showing on the list up to the end of September. They both were paid through this previously and nothing has changed so not sure why they would stop showing after this date. When I do the payroll details list, there is amount showing for the time span but not in the pay super list. I have checked the tax file number and the pay via account right box is ticked so not sure why they would suddenly stop showing??
a month ago
It might be worth checking the Pay Liabilities window for this employee for the period in question. This window shows unpaid payroll liabilities payments, including superannuation contributions. Within the Payroll Liabilities window, you will need to change the liability type to Superannuation to view the same information as in the Pay Superannuation window.
If the employee didn’t show any superannuation in the Pay Liabilities window, this would typically mean that the contributions have been paid in the eyes of AccountRight. In which case you would need to double check your previous transactions to see if the contributions have indeed been paid