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I have upgraded my AccountRight to Premier V19.14. The payslips are now being received as winmail.dat.
I had the same probelm when I upgraded to V19.11 and was advised to download a file from "Fixing email issues - "Other email issues" - Sent emails include an attachment called "Winmail.dat" , which fixed the problem.
I cannot file this file on the site any longer could someone point me in the right direction.
Solved! Go to Solution.
I have the exact same problem!! This is so frustrating. I've been on the phone to MYOB three times in two days and 1st person told me to upgrade to Outlook 2016 (I was on Outlook 2010) That was a waste of $180 because guess what? It didn't help.
The second person I spoke to told me to call Microsoft. After 3 hours of Microsoft testing my computer remotely they say it's something to do with MYOB because if I send pdf files individually they work. I call MYOB back again today and yep once again they have told me to get in contact with Microsoft. "It's an Outlook issue"
I'm so over it!!
July 2017 - last edited July 2017
That file in 19.11 you are talking about is no longer required as the latest update already incorporates this fix.
Have a look at your sent items and see if you emails are being sent with PDF or DAT. If they are being sent with DAT files then have a look at this support article (click here to open) and the pre-expanded question.
Let us know how you go.
The files are being sent as pdf. If you click on the sent item and forward it to the same email address it goes through correctly as a pdf.
Try this and let me know if it works for you.
In the programs installation folder go in to the MapiEx folder that is outlined in red below.
You'll find a file called MAPIDisable.txt. Move this file to the root/same folder as the MapiEx folder. So it should look something like this.
Brilliant, that worked. I am back to how it was previously with the Microsoft Outlook box with the Allow/Deny buttons coming up before the emails are sent.
I sent a payslip and an invoice and both were received as pdf.
Thank you for your help
We are having the problems described below, sending invoices on Premier Classic Version 19.14.0, the email hs the winmail.dat file attached instead of the PDF file. It only seems to happen when sending Apple Mac, Iphones etc. . We have tried changing Outlook 2017 (Office 365) to Plain Text, but that needs to be done every email and it hasn't worked, and I have also tried to find the MapiEx file, which isn't there.
I would recommend reinstalling your software as the MapiEx folder and file comes with the installation of v19.14. If you are not able to see it or it is not there the program has not been installed correctly or there may a security software removing the file/folder.
To download the program please login first to your my.myob account. Take a look at this article if you want to know what a my.myob account it, "About my.myob" (click here to open).
Once you are logged in to download version 19.14 or earlier follow this support article, Click on this support article link (Downloading AccountRight). This link will take you to a page where it explains how to update your version of the software and how to resolve common issues that you may run in to.
I have tried doing a "Repair" and a complete Uninstall and Downloaded the Full Version and reinstalled. Now I can email 1 email and then it gives me this error message if I try to email another email:
The attachment file was created successfully, but there was an error writing it.
If I log out of MYOB and log back in, I can then send 1 email and then it won't send any further emails