Dropbox.com_400_Error

MYOB Moderator CloverQ
6,615 Posts
MYOB Moderator
Australia
CloverQ
MYOB Moderator

6615Posts

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Dropbox.com_400_Error

Hi everyone,

 

Product: AccountEdge

 

Status: Testing new update

 

Issue: Dropbox.com_400_error when backing up to Dropbox from AccountEdge

 

We are aware of the error 'Dropbox.com_400_error' when backing up to Dropbox from AccountEdge mobile app and the desktop software. This is due to version 4.2 of AccountEdge Mobile Apps (AU & NZ) and older AccountEdge desktop versions are not compatible with the latest update deployed by Dropbox. 

 

The following desktop versions of AccountEdge are not impacted:

- AccountEdge Pro v16.0 and above

- AccountEdge NE v16.0 and above

- AccountEdge Basics v5 and above

 

Our specialists are currently investigating a fix as we speak. We apologise for the inconvenience caused, and do appreciate your patience in the meantime. 

 

We'll post an update here when the solution is ready, please feel free to subscribe to this thread to receive email notifications. 


Kind regards,
Clover
MYOB Client Support
2 REPLIES
Community Manager Suja_P
5,515 Posts
Community Manager
Australia
Suja_P
Community Manager

5515Posts

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Re: Dropbox.com_400_Error

Hi everyone,

 

We expect to release an update to the  AccountEdge mobile app sometime in March.

 

Unfortunately, we're unable to give you a more specific date at this time. However we will continue to update this thread with information as it becomes available.

 

Thank you for your patience in the meantime.


Kind regards,

Suja Pillai
Social Support and Community Manager
MYOB Australia Pty Ltd

Highlighted
MYOB Moderator Hayden_B
565 Posts
MYOB Moderator
Australia
Hayden_B
MYOB Moderator

565Posts

83Kudos

98Solutions

Re: Dropbox.com_400_Error

Hi everyone,

 

An update to resolve this issue has just entered testing stages. We are ensuring this update will resolve all issues above before release.

 

Unfortunately we do not have an ETA when this will be released but we hope to have it released as soon as possible.

 

Thank you for your patience in the meantime.

 

Cheers,
Hayden

MYOB Social Support

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