editing items

[lynelle1]

we have had a price increase and some of our clients (items) cannot be edited. why? please help.

[Celia_B]

Hi @lynelle1 

Thanks for you post. 

As for this matter, May I know if you receive an error message when your trying to edit Items? Once you've set up your items, It's easy to make changes. If yes, you can send me the screenshots of the error. You can check on this Help Article: Editing Items. This contains more information and a process on how you can edit an item. 

Let me know if you need further assistance with this. I'm happy to assist you. 

If my response has answered your inquiry please click "Accept as Solution" to assist other users find this information.

Cheers, 

Cel

[lynelle1]

Hello,

No your suggestion did not help as we know how to edit items, we have not had the problem before.

However we did fix the problem ourselves, by adding "buy" to the contact. We were then able to change to a new contact or make inactive.

[lynelle1]

since no one has bothered to try and help us, we have been able to fix the problem ourselves by adding a "buy" this item with a 00.00 balance, and then we were able to fix the problem.

[Celia_B]

Hi @lynelle1 

Thanks for getting back to us.  . 

I am happy that the issue has been resolved on your end, and please accept our apologies for not responding to you right away,  but we make sure that everything will be assisted in providing the right solution. We strive to serve our customers and provide the right service. Sorry for the inconvenience that this has caused you. 

If you need further assistance in the future please feel free to post again or you can always send us a Private Message.  We're always here to assist.

Regards, 

Cel