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June
June
I am the only user for one of my client's company files. I set a backup to run and left my computer for a while. When I came back it looked like it had finished the backup ok, but when I try to access the file, I get a message to say the backup is still in progress. When I check the online file, its status is "Backing Up", which is confusing because I am currently looking at the "Welcome to AccountRight" screen.
The file seems to be stuck in the backup process and I can no longer access it.
I hope someone can help.
Ann
Solved! Go to Solution.
June
June
Hi @AnnP1
I've arranged for the company file to be reset back to Active. As an added precaution I've also run another script which can aid with backups of online files.
From your end, you should be able to access that company file as intended going forward. Although, I would recommend doing a backup through File>>Backup.
Let us know how you get on and if you require further assistance.
Kind regards,
Steven
MYOB Community Support
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June
June
Thank you so much Steven.
All good now.
Regards
Ann
July
July
Hi
Can we do it ourselves, our MYOB has stuck as well since lastnight with status as "backing up"
July
July
Hi @shivanip
I understand that you have since spoken with our phone-based team who have appeared to reset that company file back to active for you.
If you do require further assistance with regards to this or future enquires don't hesitate to get in touch.
Kind regards,
Steven
MYOB Community Support
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July
July
@shivanip wrote:Hi
Can we do it ourselves, our MYOB has stuck as well since lastnight with status as "backing up"
It would be very helpful since it seems to be a problem with the current version.
I have 9 clients using MYOB. I hate to think how many times a week this could potentially happen.
July
July
@Steven_M wrote:Hi @AnnP1
I've arranged for the company file to be reset back to Active. As an added precaution I've also run another script which can aid with backups of online files.
From your end, you should be able to access that company file as intended going forward. Although, I would recommend doing a backup through File>>Backup.
Let us know how you get on and if you require further assistance.
Hi Steven,
It has happened again with a different client.
All users are now locked out and wait time on the phone is over an hour.
Can you help please? Urgent.
Ann
July
July
Hi @Ann01
So we can arrange for the necessary company file to be reset back to active can you send me a private message on this Forum with ideally the serial number of the company file. If that is not known the company file name.
Kind regards,
Steven
MYOB Community Support
Online Help| Forum Search| my.MYOB| Download Page
Did my answer help?
Mark it as a SolutionHelpful? Leave a to tell others
July
July
@Steven_M wrote:Hi @Ann01
So we can arrange for the necessary company file to be reset back to active can you send me a private message on this Forum with ideally the serial number of the company file. If that is not known the company file name.
July
July
I am having the same issue. Backup freezes then the file is locked. Only way to get it sorted is to ring MYOB to make the file active. This is a ridiculous fault in your system. People have been doing backups since computers were invented. Surely you can get a simple concept like backup to work.
I am staring at a frozen progress bar for hours. At least before this upgrade you could use task manager to end the task and reopen the file. The thought of ringing you and being on hold for an hour just to gain access to my file is almost too much to bear.
Weekend are particularly bad. Most Saturdays backup freezes. We are simply backing up to our local hard drive. how hard can it be to get this right?
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