Hi Melisa,
It was terrible - i have never experienced such poor service from MYOB.
The three people i spoke to werent even aware of the support notes or where things were located inside the software - very very frustrating.
Anyhow - my two issues are:
1. I have an employee who has recently returned from Parental leave and wants to cash out some annual leave that was accured during parental leave - i have followed the instructions in support note 'answer ID: 23049'; however, when i tick the 'use average weekly pay' box it does not change the rate - it still uses the higher or OWP and AWE.
2. Wanting to pay an employee a net bonus. In this particual pay she has wages, a gross bonus and to be paid a net bonus too. How do i use the PAYE calculator to produce the gross amount. The net figure has be to grossed up to include PAYE, KiwiSaver and SL.
Cheers,