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how do I update my credit card details to pay myob

Experienced Cover User normbay
18 Posts
Experienced Cover User
Australia
normbay
Experienced Cover User

18Posts

1Kudos

0Solutions

how do I update my credit card details to pay myob

My credit card details need updating - to pay myob monthly for AccountRight - and I cannot find where to do that on the web, and chat failed because agent asked me to sign in, then disappeared!

3 REPLIES 3
Experienced Cover User normbay
18 Posts
Experienced Cover User
Australia
normbay
Experienced Cover User

18Posts

1Kudos

0Solutions

Re: Change of payment - Paying MYOB subscription

'Payment Profiles' is not an option in the dropdown menu when I am signed in

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Experienced Cover User normbay
18 Posts
Experienced Cover User
Australia
normbay
Experienced Cover User

18Posts

1Kudos

0Solutions

Re: how do I update my credit card details to pay myob

Now this is even more bizarre - payment profiles is now appearing, my credit card shows with a 2014 expiry date (hasn't stopped being debited all this while!) , cannot edit the expiry date, have to put in the details again below...

check radio button for credit card, check agree conditions...then only bank account fields are displayed!

MYOB Moderator Steven_M
29,198 Posts
MYOB Moderator
New Zealand
Steven_M
MYOB Moderator

29198Posts

3493Kudos

4286Solutions

Re: how do I update my credit card details to pay myob

Hi @normbay

 

To update your payment profile/credit card details with MYOB, you do need to be the billing/subscription contact on the account. Once you are that contact you can go to your my.MYOB account, select My Account>>Payment Profiles. From within here, you can select the required payment profile before selecting Change Payment Profile.

 

I've also notice that it does appear that on the Payment Profile option it views incorrectly i.e. credit card shows banking details and vice versa. You may also have trouble displaying the radio button for "Direct Debit from bank account" - which is actually the credit card option. If you do, click around between Credit Card and Direct Debit from bank account for that option to be selected. I've raised these with our team.

 

Do let us know how you get on and if you require further assistance.

Kind regards,
Steven

MYOB Community Support

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