GeoffOReilly
Experienced Cover User
Joined 11 years ago
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can no longer access Pay Super for my company file
My company file number is 6122 xxxx 2068 ... for ages I have been connected to and used Pay Super ... now in February I can't access the system ... please see the full dialog with Paul on case number #01605914 ... Paul fails to understand the problem it seems ... the problem is: a system that has worked for months and month is now not working and I have done nothing that would change anything related theerto. I just need to be reconnected into the pay super system with same bank account and same authorities that were working for this company file a month earlier and are probably buried in parameters and setting soemwhere that I can't accessSolved160Views1like4CommentsRe: STP report accepted by ATO ... but ATO data has not updated
all fixed now ... I sent an update event to re-sync MYOB data ... ... then re-sent the termination event ... So ... in all this I did not change a thing in MYOB - no catagory setiings, no master file data, no transactions ... this all looks like a random or system bug with MYOB to ATO syncing error ... that should get to be fixed by MYOB???880Views0likes1CommentRe: STP report accepted by ATO ... but ATO data has not updated
Thanks for your input Gavin ... When STP 2 was set up months ago Unused annual leave in MYOB was assigned to ATO's Unused leave on termination. That setting has never been changed since. As I said before, other payments have gone through that process without problems. This is NOT the problem! AND, I can't "fix" what is already correct in MYOB! On this occasion I processed normal pay everyone in cluding the terminating employee. On the same day, I processed the unused annual leave for just the terminating employee in a separate payrun ... both were reported to ATO at the time, and both are now showing correct numbers in correct catagories for YTD for the subject employee. The NEXT day I sent the update event for the termination of said employee. I now have noticed that that YTD report omitted the unused leave from the data reported to the ATO, even though it was there the previous day. So ... thinking that someting went wrong with the timings here, I have just now undone the the termination event, and waiting for the status to change from SENT to ACCEPTED ... I'll check the reports then and hopefully can resend the termination event with a correct report????644Views0likes2CommentsSTP report accepted by ATO ... but ATO data has not updated
I processed normal payroll 2 weeks ago ... lodged STP report with ATO ... ATO updated YTD data ... All good to here! Then on the same day, I separately processed the final unused annual leave (only) for one employee who terminated ... lodged the STP report with ATO ... Payroll Reporting shows green "ACCEPTED" ... so far so good ... but see below ... Then, last week, I again processed normal payroll ... lodged STP report with ATO ... ATO has updated it's YTD data for all the content of this pay run ... seems all good ... However ... the Payroll Reporting Centre has still not updated the YTD data for the unused annual leave pay run above ... all annual figures are correct except for the content of that single pay run. Seems like a lot of nonsense for $76.xx of gross pay (with no tax)!!! And before you ask ... yes, unused annual leave is properly set up as a catagory and was successfully used for another terminated employee in April ... It seems there is nothing I can do to fix this, because the STP report has been ACCEPTED and everything in MYOB is correct. Is this just some delay in the ATO updating it's data?Solved775Views0likes4CommentsRe: ATO reporting catagory for unused LSL
I had alraedy read the "help" article you referred me to. It does help, because it just refers the "leave" ... it is not clear whether "leave" is just unused annual leave, or also includes long service leave. It's a pretty simple question ... someone ought to know, or be able to refer me to a reference that is more specific350Views0likes1Comment