Maria01
Experienced Cover User
Joined 11 years ago
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Re: Uploaded invoices not picking up shipping details
HI There, my problem on this issue still haven't been resolved and really puzzled me as this issue of having the delivery address is not a problem with us before. I have change the service invoices addressed to labelled Addr 1 as previously advised but still no luck. I'm still getting an error -25. I have attached here the old upload I have and runs smoothly in 2023. I also attached the new upload in which I have followed the pattern provided and the error I got after the import. Appreciate your help. Thank you so much.Re: Uploaded invoices not picking up shipping details
Hi Princess, Thank you for your email. Yes, we utilize the import system in MYOB as our invoices are huge. Its just only recently that some of the customer mentioned about not having the delivery address on the invoices. Hence I open this discussions as we have incorporate the delivery address on the import template in address 2 but it still doesn't captured. I will try the information provided by Mike and hopefully it will resolve the issue we have. Will keep you posted. Many thanks.Re: Uploaded invoices not picking up shipping details
Hi Sai, Please see attached. Kindly note that since this invoice have to be send to our customer, we have manually input the delivery address. And I delete them again for the purpose of showing it to you that the delivery address was not captured despite it was imported to MYOB. Thanks Sai for your help and hoping this can be resolve soon as it take so much time to individually type in the delivery address on each invoices.Re: Uploaded invoices not picking up shipping details
Hi Sai, thank you for your reply. The template we are using is for services under sales and assuming that it accept such format as I have noticed that the only thing it doesn't show is if the delivery address is different to the mailing address. I attached here the template I uploaded and still doesn't show regardless. Appreciate your help please.Uploaded invoices not picking up shipping details
Hi There, Just want to ask guidance as all of our invoices uploaded to MYOB doesn't show any of the delivery address. Most of the customers specially corporate are requiring those information. We have tried to upload a file with shipping details in the Addr 2 as it was advised that its where the shipping details should go but it still didn't captured. Any help please.