Uploaded invoices not picking up shipping details

Hi Melblawns25, 

Switching from the desktop version of AccountRight to the browser version usually doesn't cause issues with address data, and manual input shouldn't be necessary. If you're experiencing problems, it's best to contact the support team for troubleshooting. You can do this by creating a support ticket from the MyAccount window or live chat through MOCA. 

Regards,
Genreve

Hi maria01,

To ensure the delivery addresses are captured correctly, please make sure that the shipping details are formatted correctly in the Address 2 field. It should ideally follow the same format as other address fields. Also verify that the invoice template you're using is set up to display the Address 2 information. Sometimes, the template may need adjustments to show all relevant details.

Regards,

Sai

Hi Sai, thank you for your reply.

The template we are using is for services under sales and assuming that it accept such format as I have noticed that the only thing it doesn't show is if the delivery address is different to the mailing address.

I attached here the template I uploaded and still doesn't show regardless.

Appreciate your help please.

Hi maria01,

May I have a screenshot of the invoice that was sent that doesn't have the delivery address so I can further look into this.

Regards,

Sai

Hi Sai,

Please see attached.

Kindly note that since this invoice have to be send to our customer, we have manually input the delivery address. 

And I delete them again for the purpose of showing it to you that the delivery address was not captured despite it was imported to MYOB.

Thanks Sai for your help and hoping this can be resolve soon as it take so much time to individually type in the delivery address on each invoices.

Hi maria01,

Please try to change the format of the address. If you are still experiencing this issue, please reach out to our live chat agent through our virtual assistant MOCA or submit a support case via MyAccount.

Regards,

Sai 

Hi Maria01 , I note the address fields in your import file are labelled "Addr 2 - Line 1" etc. According to the guide for import fields for service invoices (here), the address fields for service invoices are labelled Addr 1 etc.  On customer cards there are multiple address fields (1-5), but in an imported invoice file only one. The imported address will be treated as the shipping address, and the billing address will be picked up from the customer card.

Hi Sai,

Thank you so much. In saying about changing the format, can you kindly advice what format should I change it into?

Regards,

Maria

HI maria01,

From what I understand, you can enter any format for the address in the Address field. Have you tried removing the address from the customer card file and re-entering it in the Address 2 Ship to location? Check out the images below for more details.

Cheers,

Princess

Thanks Princess, yeah but the problem is we upload our invoices by batch and removing the address one by one would be time consuming for us. Considering we invoice roughly between 20-50 a day.