Forum Discussion

Maria01's avatar
Maria01
Experienced Cover User
4 months ago

Uploaded invoices not picking up shipping details

Hi There,   Just want to ask guidance as all of our invoices uploaded to MYOB doesn't show any of the delivery address. Most of the customers specially corporate are requiring those information.  ...
Maria01's avatar
Maria01
Experienced Cover User
2 months ago

HI There, my problem on this issue still haven't been resolved and really puzzled me as this issue of having the delivery address is not a problem with us before. I have change the service invoices addressed to labelled Addr 1 as previously advised but still no luck. I'm still getting an error -25.

 

I have attached here the old upload I have and runs smoothly in 2023. I also attached the new upload in which I have followed the pattern provided and the error I got after the import.

 

Appreciate your help.

 

Thank you so much.

 

 

 

  • Isaiah_C's avatar
    Isaiah_C
    MYOB Moderator
    2 months ago

    Hi maria01,

     

    If you are still experiencing this issue, you need to reach out to our live chat support through our virtual assistant MOCA or submit a case via MyAccount for further investigation.

     

    Regards,

    Sai

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