Hi Sai, thank you for your reply.
The template we are using is for services under sales and assuming that it accept such format as I have noticed that the only thing it doesn't show is if the delivery address is different to the mailing address.
I attached here the template I uploaded and still doesn't show regardless.
Appreciate your help please.
Hi maria01,
May I have a screenshot of the invoice that was sent that doesn't have the delivery address so I can further look into this.
Regards,
Sai
Hi Sai,
Please see attached.
Kindly note that since this invoice have to be send to our customer, we have manually input the delivery address.
And I delete them again for the purpose of showing it to you that the delivery address was not captured despite it was imported to MYOB.
Thanks Sai for your help and hoping this can be resolve soon as it take so much time to individually type in the delivery address on each invoices.
Hi Maria01 , I note the address fields in your import file are labelled "Addr 2 - Line 1" etc. According to the guide for import fields for service invoices (here), the address fields for service invoices are labelled Addr 1 etc. On customer cards there are multiple address fields (1-5), but in an imported invoice file only one. The imported address will be treated as the shipping address, and the billing address will be picked up from the customer card.
Oh sorry Mike, I only read this response from you and this should probably the answer to my problem. I will try this and pass on to our tech and will advice if will resolve the problem. Many thanks
