Forum Discussion

Maria01's avatar
Maria01
Experienced Cover User
3 months ago

Uploaded invoices not picking up shipping details

Hi There,   Just want to ask guidance as all of our invoices uploaded to MYOB doesn't show any of the delivery address. Most of the customers specially corporate are requiring those information.  ...
Maria01's avatar
Maria01
Experienced Cover User

Hi Sai, thank you for your reply.

 

The template we are using is for services under sales and assuming that it accept such format as I have noticed that the only thing it doesn't show is if the delivery address is different to the mailing address.

 

I attached here the template I uploaded and still doesn't show regardless.

 

Appreciate your help please.

Isaiah_C's avatar
Isaiah_C
MYOB Moderator
3 months ago

Hi maria01,

 

May I have a screenshot of the invoice that was sent that doesn't have the delivery address so I can further look into this.

 

Regards,

Sai

  • Maria01's avatar
    Maria01
    Experienced Cover User
    3 months ago

    Hi Sai,

     

    Please see attached.

     

    Kindly note that since this invoice have to be send to our customer, we have manually input the delivery address. 

     

    And I delete them again for the purpose of showing it to you that the delivery address was not captured despite it was imported to MYOB.

     

    Thanks Sai for your help and hoping this can be resolve soon as it take so much time to individually type in the delivery address on each invoices.

    • Isaiah_C's avatar
      Isaiah_C
      MYOB Moderator
      3 months ago

      Hi maria01,

       

      Please try to change the format of the address. If you are still experiencing this issue, please reach out to our live chat agent through our virtual assistant MOCA or submit a support case via MyAccount.

       

      Regards,

      Sai 

      • Maria01's avatar
        Maria01
        Experienced Cover User
        2 months ago

        Hi Sai,

         

        Thank you so much. In saying about changing the format, can you kindly advice what format should I change it into?

         

        Regards,

         

        Maria

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