Forum Discussion

Experienced Cover User

4 months ago

Uploaded invoices not picking up shipping details

Hi There, Just want to ask guidance as all of our invoices uploaded to MYOB doesn't show any of the delivery address. Most of the customers specially corporate are requiring those information. ...

Isaiah_C

MYOB Moderator

Hi maria01,

May I have a screenshot of the invoice that was sent that doesn't have the delivery address so I can further look into this.

Regards,

Sai

Maria01

Experienced Cover User

4 months ago

Hi Sai,

Please see attached.

Kindly note that since this invoice have to be send to our customer, we have manually input the delivery address.

And I delete them again for the purpose of showing it to you that the delivery address was not captured despite it was imported to MYOB.

Thanks Sai for your help and hoping this can be resolve soon as it take so much time to individually type in the delivery address on each invoices.

Isaiah_C
MYOB Moderator
4 months ago
Hi maria01,

Please try to change the format of the address. If you are still experiencing this issue, please reach out to our live chat agent through our virtual assistant MOCA or submit a support case via MyAccount.

Regards,

Sai
- Maria01
  Experienced Cover User
  4 months ago
  Hi Sai,
  
  Thank you so much. In saying about changing the format, can you kindly advice what format should I change it into?
  
  Regards,
  
  Maria
  - Princess_R
    MYOB Moderator
    4 months ago
    HI maria01,
    
    From what I understand, you can enter any format for the address in the Address field. Have you tried removing the address from the customer card file and re-entering it in the Address 2 Ship to location? Check out the images below for more details.
    
    Cheers,
    
    Princess