Forum Discussion

Maria01's avatar
Maria01
Experienced Cover User
6 months ago

Uploaded invoices not picking up shipping details

Hi There,   Just want to ask guidance as all of our invoices uploaded to MYOB doesn't show any of the delivery address. Most of the customers specially corporate are requiring those information.  ...
Melblawns25's avatar
Melblawns25
28 days ago

Hi Sai, I have the same problem. 

My template is set up to show the ship2/billing address. It all works in account right but now I am being pushed to move over to the online version and it's not carrying over.

I have over 300 properties that I will need to go into and re enter the billing address into the online version. Surely there has to be an easier way.

Please help 🙏 

Genreve_S's avatar
Genreve_S
MYOB Moderator
28 days ago

Hi Melblawns25, 

 

Switching from the desktop version of AccountRight to the browser version usually doesn't cause issues with address data, and manual input shouldn't be necessary. If you're experiencing problems, it's best to contact the support team for troubleshooting. You can do this by creating a support ticket from the MyAccount window or live chat through MOCA. 

 

Regards,
Genreve

  • Melblawns25's avatar
    Melblawns25
    26 days ago

    ok thank you, I will do this.

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