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Multiple critical errors & no reponse to support cases
We are having critical errors with MYOB account right where it is posting unbalance values in journals, inventory, bank reconcilliations and so on. Such as an payment to an creditor for 3 invoices for an total of $2211.83 but the bank reconcilliation shows the amount paid of $1684.93 to be reconcilled. I am unable to delete the payment as MYOB says that it can't delete a deposit transaction for a recorded purchase. Huh? What does an creditor payment have to do with an deposit transaction??? Another recent critical error was with an common item that we sell where every sell was adding to the inventory on hand and value instead of deducting and I had to solve this with a series of deleting sales and re entering them and manually calculating inventory adjustments. (case #01995145) These are critical errors that should not be able to occur and have occurred in the last 2-3 weeks which indicate there is an critical error somewhere that is causing these entries that should be immpossible. I have submitted an number of support cases that are so far being ignored. Cases #02020790 & 02026546 We have been told that support will be getting back to us on the cause and solutions but we are still waiting. Is there support for MYOB account right? Is MYOB fit for purpose?50Views0likes1CommentRe: inventory sales debit instead of credit?
Attached an edited screen shot of the inventory journal for the item. Also noticed that this happens on any sale that contains this particular inventory item. So if the sale has multiple items on it, it is recording the entire value of the sale so it is also adding inventory quantity to these other items throwing them out as well. For the time being, we are not recording any more sales of this item as an completed invoice, but as an sale order instead untill we can work out an way to fix this problem.inventory sales debit instead of credit?
We have an major problem with an very common inventory items that we sell. Sales in the past couple of weeks are adding inventory quantity instead of subtracting. In the Item transactions report, these recent sales are showing as an debit value just like an purchase of the item. Sales prior to this occuring usually show as an credit but now they show as an debit just like an purchase. Recap transaction also shows an incorrect cost value on these recent sales. I cannot delete any of these sales are prior ones, cannot do an inventory adjustment or anything that may correct this error Is there any way that we can fix this problem? Only solution I can see is to archive the inventory part number and create an new part number and continue.