SCan
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Joined 10 years ago
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Re: "Add Transaction" from "Unmatched Statement Transactions" not working
Thank you Princess. I have already sent this again yesterday, and in my experience it can take many days to weeks to get a response. And as I have stated in a separate thread I have made numerous support requests over the last two years around the issue of not automatically selecting transactions (containing the exact same data) in the reconcile window when importing a bank statement. support has been no help.JUST MAKE RECONCILIATIONS WORK
Since MYOB BROKE AccountRight it has become so frustrating and unproductive to use I wonder why I just don’t go back to excel spreadsheets! The WHOLE POINT of the most basic accounting software is to make it easy to reconcile bank accounts. MYOB has BROKEN reconciliations. I have sent MULTIPLE support requests over 2 years, and there have been MANY software updates but MYOB developers seem to have singularly (deliberately?) avoided solving this problem. I have found workarounds for some reconciliation issues to the point of a reasonable level of satisfaction UNTIL I NEED TO AUTO-MATCH TRANSACTIONS PREVIOUSLY RECORDED TO THE BANK STATEMENT. IT DOESN’T WORK!!! So if there is any reason for suspending a reconciliation process such as being called away, or if there is a problem with a reconciliation where I need to reimport a statement I NEED TO MANUALLY REMATCH HUNDREDS OF TRANSACTIONS!! Yes. I said MANUALLY!!!!! Re the attached screenshot most, but not all, of these transactions have been recorded. Most were recorded in the Bank Statement interface using “Add Transaction”, and all data are exactly as per the statement. There were approximately 20 more of the 167 transactions that I still needed to record. FIVE (5!) of approximately 147 recorded transactions were matched. In order to find the remaining unrecorded 20 transactions MYOB are expecting ME to MANUALLY match about 142 TRANSACTIONS, ONE AT A TIME, in order to find and add the missing 20! And also, when MYOB broke AccountRight, the match transaction window NO LONGER PRESELECTS THE BEST FIT. So I need to scroll up and down 142 transactions in the window to match the transaction. AND IF FOR ANY REASON IT DOESN’T RECONCILE I HAVE TO ENTIRELY REPEAT THE WHOLE LABORIOUS PROCESS!Re: "Add Transaction" from "Unmatched Statement Transactions" not working
It's actually *not* functioning now. Only partially works, as stated above. The problem occurs when populating with "Use Recurring". It is a serious problem as it slows productivity immensely. It disables a crucial feature of MYOBRe: "Add Transaction" from "Unmatched Statement Transactions" not working
The above appears to only occur when populating with "Use Recurring". Otherwise appears to work as expected. It is a pity that there is no longer support to acknowledge and fix such problems - especially when introduced in an update."Add Transaction" from "Unmatched Statement Transactions" not working
Since updating AccountRight to 2024.2.1.3, "Add Transaction" from "Unmatched Statement Transactions" is not deleting the transaction from the "Unmatched Statement Transactions" list. I need to go back and "Match Transaction" each time. Seriously, I was not expecting this recent update since AccountRight has been deprecated. I am now worried that it has been deliberately broken with this update. Perhaps because they don't want us to continue using it and will no longer provide support. There is no easy roadmap for transitioning to any other offline accounting system, even to any other MYOB subscription options, and I expect this does not bother MYOB in the least. Can anybody please help me with how to roll back the update? Obviously as the program is automatically updated there are no downloaded files. And there are no version files available online. Obviously this update has made it impractical to use and I am not at all happy about this. AccountRight 2024.2.1.3
