jmh
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Re: ATO EOY Amounts Correct, but Payroll Summary Isn't
Cel your email stated In this regard, If an employee's Employment Basis is set to Other they won't be reported in STP. You need to change their employment basis to individual or Labour HIre. Then process a $0 pay with payment date as 30 of June for that employee to report them in STP. And the need to send the report for the $0 pay to the ATO and wait for it to be accepted. The Employment Basis isn’t the issue, therefore there is no need to run a $0 pay. Both the Payroll Activity Report, the Payroll Summary Report and the Payroll Register Report agree. But their total doesn’t equal the ATO YTD balance. I received a call from an MYOB Senior Product Specialist this morning who explained everything and I have resolved the issue now.509Views0likes1CommentRe: ATO EOY Amounts Correct, but Payroll Summary Isn't
Hi Cel The Employment Basis wasn't the issue here. Regards Joanne Celia_B wrote: Hi JMH Thank you for your post and welcome to the Community Forum. I understand waiting long hours on chat or on the phone would be frustrating. And please accept our apologies for not replying to your post right away. In this regard, If an employee's Employment Basis is set to Other they won't be reported in STP. You need to change their employment basis to individual or Labour HIre. Then process a $0 pay with payment date as 30 of June for that employee to report them in STP. And the need to send the report for the $0 pay to the ATO and wait for it to be accepted. And we do recommend that if you are using STP and unsure of what ATO reporting categories should be assigned to each payroll category, we would recommend to consulting an account advisor. I hope this helps. If you need further assistance, feel free to post again. We're happy to assist you. If my response has answered your enquiry, please click "Accept as Solution" to assist other users find this information. Best Regards, Cel530Views0likes3CommentsRe: ATO EOY Amounts Correct, but Payroll Summary Isn't
I've tried this forum & received no answers. I've tried Live Chat & waited for over 2 hours to get a reply and gave up. I emailed Shanika Jayawickrama, a Customer Success Specialist and haven't received a reply. I'm questioning staying with MYOB after being a Customer for approximately 33 years. Why stay if you can't get support? Joanne jmh wrote: Hi there If I know the totals in my EOY YTD Verification Reports with the ATO are correct, but my Payroll Summary totals are incorrect, how do I correct the Payroll Summary Report without sending my adjustments to the ATO? Joanne558Views0likes5CommentsATO EOY Amounts Correct, but Payroll Summary Isn't
Hi there If I know the totals in my EOY YTD Verification Reports with the ATO are correct, but my Payroll Summary totals are incorrect, how do I correct the Payroll Summary Report without sending my adjustments to the ATO? Joanne599Views0likes6CommentsPreparing Electronic Payments Window Different to General Ledger Balance
Hi everyone I have an amount sitting in the Electronic Payments Window dating back to 2015 and yet the balance of the Electronic Clearing Account in the General Ledger is zero. What am I missing? Shouldn't both balances be zero? Grateful for your assistance.Solved1.2KViews0likes2Comments