robyno8888
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Joined 9 years ago
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Re: Processing an Employment Termination Payment (ETP) - part "in lieu of notice"
Hi Princess, Thank you for the quick response and clear explanation. I will definitely check in with our accountant. Our staff member is paid weekly. Another example question - if he works 2 weeks of his notice & is paid 3 weeks by ETP. Would I jusy pay him his normal Base Hourly weekly pay then process the 3 weeks ETP when he finishes? Thanks RobynProcessing an Employment Termination Payment (ETP) - part "in lieu of notice"
Hello, Hoping i can get a little advice on a very complex topic in Australia. In short - I have created all of the ETP Payroll Categories in MYOB AccountsRight. I understand our employer obligations regarding paying out accrued entitlements at termination of employment. Reason - we have sold our small business (less that 15 employees). Our staff member is not transferring with the business - which he's happy about. We will have to give our staff member 5 weeks notice for Termination of Employment nominating his final day/date of work. There is a possibility that he will work some of the 5 weeks notice period and the balance to be paid in lieu of notice (ETP). How do I process these 5 weeks in payroll? I'm not sure of the combination of weeks as yet. For example - Would it be part Base Hourly (1 week) & the balance (4 weeks) ETP? Any help would be greatly appreciated. Thanks RobynRe: MYOB Invoice APP
Hi Earl Sorry to bother you again. I'm 2 months trying to sort my issue with customer cards not syncing from AR to the Invoice App. After 2 x support tickets, 2 x lengthy phone calls to support and an ongoing conversation with Prue in Messenger since 21/10/2024. Today Prue tells me there is no time frame to resolve my issue. I asked if I'm the only customer with this issue - she said YES. So is there something that can be done by the tech people at the back end of my file to fix this? She suggests I raise another support case - do you think it will be a waist of time? I've just checked myaccount.myob.com and there are no open or closed support requests - so I guess they've been cancelled. I feel like I had this issue when I first used the old de-commissioned app and I made contact and it was fixed. I don't understand why the new Invoice App isn't the same if not better than the old App. Our staff cannot use the MYOB brower version as they are mobile with iPhone & iPad. So I'm putting our daily invoicing/payments into AR after hours. ''Work and get paid anywhere with the MYOB Invoice App" as advertised on the MYOB website is certainly not working for us. Thanks RobynRe: MYOB Invoice APP
Hello again Earl, Update - not the best news. I spoke to MYOB via phone (call duration 57 minutes) - the customer service operator spoke to the Specialist Product Technology Team. They are saying it's and issue with the app - and will be working on an update but they don't know how long this will take. I'm guessing I'm not the only person with this problem. Doesn't really make sense in this world of technology. The frustrating part is that the syncing was working perfectly in the old app before they decommisioned it and now it doesn't work properly in the new app. They have raised another case - I have the new number it wasn't emailed to me as it's to do with IT. She asked if we'd tried the APP on an Android Device but we only have Apple. Recommendation that we use the browser version until the app is fixed - I tried and it wasn't easy even with more than 30 years using MYOB. Our tradies would have no hope. Thanks to everyone for attempting to assist me. Kind Regards RobynRe: MYOB Invoice APP
Hi Earl, Sorry to bother you again. I have been going over all of the posts on this topic in the forum, I cannot find how to fix my Invoice App contacts not syncing issue with my desktop file. The user roles appear to be set up properly as I can login. I am logged in as the Administrator in the APP and the issue is still the same. Immediate syncing happens in the APP when I enter and invoice/payment in my AccountRight Desktop Version. One of your team raised a support ticket - I don't have the number or have not had any correspodence via email, so this forum conversation is the only way I can communicate. Would appreciate it one of your team could get back to me please. Many Thanks RobynRe: Is there any way to sort via accounts in the invoice app?
Hi Ryan Ok - that’s great yours is syncing properly. Thats mildly encouraging 🫣 I might recreate my User Access and login again and see if that works - but I’m not confident. Would you mind sharing which version of MYOB you use on your computer? I tend to agree with you and this new version is visually worse than the app they just pulled the plug on. I think I had my customer syncing issue when we first started using the older app. I’ve been a MYOB user for 28 years and love the desktop version, not fussed on the browser version I find it hard to navigate and I know what I’m doing. On my other post one advisor suggested our staff use the browser version on their iPhone and iPad 🤦🏼♀️ honestly, I tried 👎🏻 Researching other options if I can’t get my issue fixed. Thanks for your reply Cheers RobynRe: Is there any way to sort via accounts in the invoice app?
Hey Ryan I agree with you. The older app was much better but my frustration is for a different reason. The Invoice APP on our Apple Devices syncs with our invoices but won’t sync with the customer cards in our AccountRight file. And when I do create a new contact in the Invoice APP it duplicates the card in the AccountRight file. Are you having this issue as well or is your app syncing with your customer cards? I’ve been trying to get my issue resolved for 11 days now - our tradies can’t invoice on the job. Disappointing because the app is promoted on the MYOB website as a tool to make invoicing and getting paid on the job easier. Hoping they’ll do an update to fix this. Cheers RobynRe: MYOB Invoice APP
Hi Sai, They have - I have been using MYOB for over 25 years, so I tried to use the browser version on my iPhone and iPad and it's really difficult even for a skilled person. Our staff are tradies and not trained in using the MYOB desktop/browser version let alone using it on a iPhone/iPad. The Invoice app was much more simple for them to search for a card, create invoices/apply payments and email the invoices to the customer on the job. After all MYOB promotes the app on their website as https://www.myob.com/au/myob-apps/myob-invoice Work and get paid anywhere with the MYOB Invoice app Sync the free MYOB Invoice app with your MYOB Business software As you can see in an ealier comment the APP is syncing with our Invoices and updating when I create an invoices/apply payments in MYOB Desktop version. It DOES NOT SYNC with our Contacts/Cards in the MYOB Desktop File. If I create a new contact in the Invoice APP for a repeat customer (existing card), it duplicates the card in the MYOB Desktop Version. Sorry but I'm at the end of my rope here - the previous version of the Invoice app worked seemlessly with our file until 10 days ago. We pay $141.00 per month and should be able to use the features that will make it more simple to run our business. I'd appreciate it if you could excalate my ticket and see if it can be fixed or if not WHY? Thanks RobynRe: MYOB Invoice APP
Hi Princess, The issue I'm having with the Invoice APP was happening well before I updated my phone iOS to Version 18.0.1 My first request for help was posted here 10 days ago and it's still not resolved. Sorry I don't mean to be impatient but I am working after hours late each day to input the invoicing/payments that our staff cannot enter via the app during business hours. Also, I am using this post to communicate as I did not receive an email with a ticket number from MYOB. I have to keep checking this post as I don't receive any notifications when someone replies. This is my only way to make contact for updates :( Thanks RobynRe: MYOB Invoice APP
Hi Princess, Just reading another post on the forum added 16 days ago – about the Old Essentials Invoice App that was to be decommissioned on 19th September 2024. Maybe that was the app we were using until it was switched off. Regardless the NEW APP contacts are not syncing with our PC Desktop version of MYOB AccountRight. Thank you I really appreciate everyone's help - I hope my issue can be resolved. Kind regards Robyn
