Nalini
Experienced Cover User
Joined 9 years ago
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Re: Retained Earnings is incorrect
I have been speaking to MYOB support about a similar but not identical problem. The trial balance does not balance because the bookkeeper zeroed the totals on some creditor invoices from the creditors ledger five years ago. The imbalance shows in the retained earnings account even after the creditor invoices have been returned to the correct values. Every time I call MYOB support they assure me the problem has been escalated to the Data File team and they will email me immediately. I haven't yet heard from them. Like Leith I find this very frustrating. I wonder if there is some way I can escalate the problem or speak to the Data File team directly.74Views0likes0CommentsRe: Bank feed deposit for multiple customers
Hello Diane, I manage bank feed deposits for more than one customer by applying the deposit (from the Bank Feeds window) to an Electronic Clearing account (which is set up like a bank account) using Receive Money. I then settle the open invoices in each relevant customer account from the Electronic clearing account, using Receive Payment from the Sales Command Centre. Nalini2KViews2likes0CommentsRe: New user denied Read/Write access
Hello Samara, Thank you for your response. The use is set up with access to the Banking role. I had even tried changing it to access to the Accountant role. Either way she can look at Bank Feeds but cannot apply them. I have set up users in this an similar roles several times without having this problem. I wonder if it comes from changes made with a recent upgrade. Regards, Nalini742Views0likes1Comment