Beach
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Joined 15 years ago
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Re: TPAR no longer in desktop app
Hi Doreen_P Sorry - I have been away... Funny - because when I posted the question, that box was ticked and there was no sign of the tpar box on the purchases screen for a few of my clients - and I log in today to find that the 'report taxable payments' box is suddenly back on the desktop version. Liz78Views1like0CommentsTPAR no longer in desktop app
HI folks. A few of my clients have to report TPAR to ATO each year. Last year I could actually do this from the desktop app - in the purchases area. MYOB, with their 'lets make it prettier' update, have taken the function away it seems. I had to go into the web browser version to create the TPAR report and file. Is this being fixed??? Or this another push by MYOB to get everyone online at a higher subscription rate? Liz158Views1like4CommentsRe: MYOB desktop version
Mike_MYOB Do you have any progress yet on this? I still have the file sitting in my 'client files' list. I really need it gone and the issue finalised. The 'response' essentially said that I am stuck with the file for 12 months... which is why I raised the issue here.21Views0likes9CommentsRe: MYOB desktop version
thanks -The reply I received was after my second attempt to lodge a support case - not the first one. Also, the link I included actually states that I can cancel before then, so long as happy to pay the remaining of the 6 months discounted price. I was wanting to cancel now as I will most likely be away in the last few weeks of Christmas, so want to cancel now so that I don't forget.30Views0likes0CommentsRe: MYOB desktop version
Mike_MYOB FYI - gavin12345 mistyben Liz_A So - MYOB have decided, that even though I originally purchased a MYOB license way back in 2001 and was given a new 12 digit serial number via the partner program, that my files will no longer confirm. It was a MYOB partner manager that even advised many years ago, that I no longer needed to pay a monthly or yearly fee as I was a long time partner and MYOB valued my contribution. I have been recommending MYOB to everybody for over 20 years. I have given up fighting, and decided to test the 'Online Ledgers' option as offered by my partner manager, so that I can advise my clients that they can use it for about $20 per month. I have an email from my manager dated 10th June that advises.... "I wanted to update you on our latest offer for online ledgers- perfect for your desktop AccountRight clients. The files can be client pays and include a 75% discount until 31 st December 2025. The price would be $5 per month and is a great option for clients to test the benefits of online. I have attached a direct debit form to be signed by the client. If you require new files, please reply with “ I agree” to the $5 offer terms below: " The terms I accepted advised $5 per month until the end of December 2025, then reverts to $20 per month. The documentation also advises that I can cancel as at 1st January 2026, and if I wish to cancel earlier, then I just have to pay the balance of the 6 months at $5 per month. That would be a worst case scenario of a $30 cancellation fee. https://www.myob.com/au/legal/practice-partner-75-eofy I set up an online ledgers file and did a little bit a playing to see what was included and what wasn't. I know wish to cancel that file. I sent a support message via my partner portal - which didn't even get answered! I did, however, receive a 'how did we do' email. I then emailed my partner manager who advises as below.. It sounds like the file you set up included a 12-month promotion/term. Unfortunately, I am unable to assist with the cancellation. You could try to speak with support team again and escalate to the cancellation team. No wonder people are ditching MYOB in droves. Liz Braddon6Views0likes13Comments