AndrewStephenValued Cover UserJoined 9 years ago1306 Posts100 LikesLikes received18 SolutionsView All Badges
ContributionsMost RecentMost LikesSolutionsRe: Random incorrect invoice sent from a different company!! It's a joke this is still happening and MYOB has not addressed and fixed this issue. MYOB has a pinned post on "Announcement: Data protection is our top priority" https://community.myob.com/t5/Welcome-to-the-Community/Data-protection-is-our-top-priority/td-p/849120 When is MYOB going to start taking their customer's data integrity and privacy seriously? Re: Lost order The other thing to check is the date of the order / invoice. AccountRight may have used the date of the last order/invoice you edited or viewed as the date when the quote was converted. Re: Lost order Hi SID1 Depending on your settings, AccountRight may delete the original quote and/or give the sales order a new number. There are many bugs and issues with AccountRight but this isn't one I have ever experienced. Please check these settings and see if that might be the reason for the lost order. Re: customer card avg days pay not correct Hi Genreve_S MYOB will not use the screenshot provided to address the issue. This has been a known issue for years now and MYOB has NO interested in fixing this bug. Really wish MYOB would just start being open and honest with your customers and just say "We are aware of the bug, however as we have stopped development with AccountRight we will not be fixing this issue" Inventory Vales are wrong Inventory values are wrong and I have no idea how many items are affected. Have the following issue Purchased 4x Item for $1105.88 ($276.47 each) 1 x Item sold and it used a cost price of $373.53 1 x Item sold and it used a cost price of $373.53 2 x Item sold and it used a cost price of $179.41 2x Item Return and the cost price is set at $624.41 Every single inventory transaction for this item has been recorded with WRONG values. Profit on the sales was wrong The inventory value for this item is wrong Re: API timeout and exceptions Also, have the same issue with several of our in-house apps which started about 1.20pm WST. HTTP GET 504 Server Error: Gateway Timeout for url: https://api.myob.com/accountright/ 2023/07/06 13:20:13 DEBUG: CHNL: root | response body {"message": "Network error communicating with endpoint"}: Re: Different Sign into MYOB Screen - Do I need to worry ? Just had the different "Sign in to MYOB" window again and was able to screen-capture it. Different Sign into MYOB Screen - Do I need to worry ? Yesterday afternoon when opened AccountRight Desktop (the company file is online), I needed to Sign in to MYOB as we do every 30 days was I presented with a different sign-in screen. It was blue in color, more modem, and had the email address and password on a sign screen not over two screens. Was able to login OK and have only seen it once across 5 computers I have tried since. Is this something I should be worried about ? was something at MYOB's end highjacked? Re: Statement showing what should be "overdue" as "current Hi Ashlee1001 Not if you are using EOM + 30 days We get around it by having a statement template with the date being a text field ie 28/02/2023 rather than the selected statement date. Then we print the statements for 03/03/23 using this statement template which will show the correct aging on the statements. I try to make sure that the February statements are ready to be emailed before I start entering new invoices on 01/03/23 Re: Why have you changed the format of emailed invoices Hi Steven_M That is not correct, the last update in 2022 had a bug that showed "View Invoice" if customers had enabled Online Payments and then disabled it. That needed a change in the back end. Until the update yesterday for 2023.1 it never displayed on any of our emailed invoices. There has nothing in the release notes. As for the cutting off of the bottom of the invoices, I have raised this issue many times over the last 2+ years, and now you are forcing unwanted changes on your customers, MYOB is looking at this bug. I need to be able to roll back to the previous version as I don't want these changes forced on us. They are detrimental to our business. I can't have a customer potentially viewing an invoice once I have emailed it to them and the invoice is closed.