Matty72
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Joined 8 years ago
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Re: Crediting a customer account when no remittance advice is provided
sues0204 wrote: Hi Matty72, The only way I've found to do this is to firstly create a $0 value invoice for the customer. Then, when you are allocating the payment, be sure to check the Include Closed Sales check-box, so that you can allocate the payment to the zero value invoice created earlier. You can theoretically re-use this $0 invoice for this purpose repeatedly. see pic attached. Hope that helps. sues0204 Thank you this approach successfully resolved the issue204Views0likes0CommentsCrediting a customer account when no remittance advice is provided
I have a situation that arises from time to time where a customer has several outstanding invoices for the same amount and sends a payment for that amount without referencing the invoice number on the payment and without sending a remittance advice. Then the information is not provided by the customer when requested. This causes bank reconciliations to be out by the paid amount until this information is provided and the payment correctly allocated. Is there a way of applying the payment to the customer's account such that it appears as a bank deposit and as a credit on the customer's account which can later be applied to the correct invoice when the customer eventually provides remittance advice?Solved248Views0likes2CommentsDouble payment to different bank accounts
We have received a double payment for an invoice from a customer. The first payment was made via PayPal and incurred a transaction fee. The invoice was marked as paid by applying this payment. Subsequently a second payment was made directly to bank account. How can this second payment be credited to the customer's account with an option to either apply it to a future invoice or to issue a refund? We are waiting for the customer to advise which option they prefer. When I go into Sales -> Receive Payments, there is no open invoice to which the second payment can be applied and the system throws the following error: "An unbalanced transaction may not be recorded" One option is to debit bank account and credit a temporary asset account but we would prefer an option that shows the credit against the customer's account rather than having it floating on the balance sheet.Solved445Views0likes3Comments
