ContributionsMost RecentMost LikesSolutionsRe: Exporting Card Files for Import to new AccountRight File Thanks for the Card Status tip; oddly the Card Status = Y is for INACTIVE. But you cannot exclude these employees, which for a company like us that has been using MYOB for many, many years has more inactive by far than active. Although it isn't difficult to sort by N and Y and then delete, it seems this should be more efficient from MYOB somehow? Still, and again, thanks for letting me know the field I needed to focus on. Re: Accessing new personalised letter template from account right I had saved the letter in the correct location on my PC, and had generated it through Word. What went wrong was that I have a newer version of Word and the letter had been automatically saved as a .docx file. So I was able to "save as" with a .dot extension and all is now well. I realize you do mention the .dot bit in your instructions, but it might be making specific mention that users of newer versions of Word will have to actively change the file extention when saving the template. Accessing new personalised letter template from account right I have edited the Myob blank personalised letter template in Word and saved it in the correct Letters folder. But this new template does not appear in the drop down list from within AR. How do I select this new template when I want to do a mail merge? Solved