Karen10
Experienced User
Joined 6 years ago
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Re: No user accesss option
Hi Shella_A , I have administrator access, always have. When I log into my.MYOB I am listed as an Administrator. There is no client, no one else has access to change my role and the only other administrator listed hasn't worked for the company for nearly 5 years. Please see screenshots attached. I need assistance to sort this as soon as possible. Thanks for your help.325Views0likes7CommentsRe: No user accesss option
Hi Doreen_P Thanks for your reply, unfortunately still no User Acess option under Set Up. The other administrator has left the company many years ago but was set as the Owner and hasn't been able to be removed. The last 4 digits of the company file are 7089. Thanks for your help.168Views0likes1CommentRe: No user accesss option
Hi Doreen_P Thanks for coming back to me. How do I log in with the Administrator user ID, do you mean my usual ID, as I am an Administrator? As to log in to MYOB I have to enter an email? I logged out and logged back in with my ID but the User Access option is still not there. I tried clearing the Accountright Cache and signing back in, just with "Administrator" but a full email is required? Thanks for your help.207Views0likes5Comments