QLD47
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Joined 6 years ago
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Online Payment Amount Will Not Reconcile
Hello, I have been using the Online Payment system for the past 2 months and all going well, however I have a customer who has an invoice of $1767.50 + surcharge $31.82, which means he has paid the total of $1,799.32. On reconciling in bank transfers its showing a total amount of $1767.25; so it will not reconcile. Looking at the Online Portal this is showing the fees are $32.07 - this giving the 25 cent difference.. He paid using a VISA card. Can someone please explain if the customer is paying the fees why is the fees and the surcharge differing amounts and how can I reconcile this account? Thanks,75Views0likes3Comments