ContributionsMost RecentMost LikesSolutionsOverpaid employee - complex situation with personal info I cannot find anywhere that I can email a MYOB team member directly and privately, but I also cannot post details of my issue publicly as I believe it requires disclosing personal information of an employee, which I'm obviously not going to do! Short form: Employee has been overpaid, but we can't find a way to move the overpayment into our sundry debtors account, a few extra transaction lines have been generated by my trying to figure it all out, it's a mess but it still balances. Is it possible for a team member to contact me privately so I can provide things like screenshots? My remote desktop setup doesn't function with remote viewing so a phone call won't work either, I know it's a pain but this is what I need to fix this issue. Thanks in advance! Re: Employee self-onboarding - Failed to send email I know we can only send one at a time, I filled in employee 1's details, hit send, success, then fill in employee 2's details, hit send, fail. I have since been able to successfully send the email to employee 2, but the point of my question is that there is clearly a period of time where MYOB cannot send another email, so how long is this period? I have read all of the new documentation but cannot find any information on this, all I need is a direction such as "please ensure you wait X minutes between sending onboarding emails" and I can roll with that. Thanks for your help. Employee self-onboarding - Failed to send email I have successfully sent one self-onboarding form to a new employee via the new MYOB feature, but within 10 minutes I have attempted to send another but am constantly getting the error message "Failed to send email. We couldn't send the invite to your employee. Try again later." Can we only have one form sent out at a time? How long is later? This error message is incredibly uninformative and there is no information in the knowledge database about any limitations on forms sent. Could I have some more information on this feature and this issue? Thanks!