ContributionsMost RecentMost LikesSolutionsRe: Payroll Thank you for your help, the only thing is they were not reprocessed, it was processed once. I know that for sure as it takes me a few hours to set up the pays for processing and I did not process more than once. The connection error definately caused a big issue. Thank you Re: Payroll Thank you, I made a decision and restored a backup file and reprocessed everything I needed to, as nothing was making any sense. I have used MYOB for many many years and have never seen anything like this. The original payrun recorded against employees card files 3 times for one pay run and that is something that is or has not been done ever. A number of errors came through during the recording process, so can only think some glitch in the system. Nothing made sense. So this bought me to restore a previous backup and work on that file. Everything is ok now and hoping no more errors or glitches in payrun next week. Due to the volume of payroll that will be soon over 150 employees, we are investigating a stand alone payroll program/software. Thank you Re: Payroll Thank you for your help so far. I have cleared all transactions form the electronic clearing account and with nothing left to clear it has balance still of a large amount. In our P & L for 1/7/2022 to 11/07/2022 we have negative amounts in payroll expenses, the register summary is zero for some staff and negative for other staff. The Payroll summary has correct figures. I am getting very uptight about this as nothing is working, have done zero payrun at 30/06/2022 and zero payrun as at 10/07/2022 and nothing is changing. I am unable to understand how this can even happen, (payroll recording 3 times), I have wasted so much time on this, reversing pays 272 times, zero pay runs, checking figures, need a fix before Monday 18/07/2022 when we have a new fortnight to pay. Please help............... Re: Payroll Zero payrun are not updating ATO STP figures. Have reversed all pays and balanced to correct figures, How do I get the figures to be correct in what has been reported to ATO when zero pays are not working. Also after reversing all 272 pays I have an amount sitting in electronic clearing account that I am unable to clear against anything. Please help Re: Payroll I am part the way through reversing each staff members payroll 136 staff x 2 payruns, the ones that have been done - the accruals are not correct. even after testing a couple that have been finished and a zero pay run done. Very time consuming to reverse each and every staff x 2 pays, then each time it reports to ATO Re: Payroll Payment date of the payruns was 07/07/2022. The first pay run of financial year. We pay fortnightly and this was the first on FY Re: Payroll Thank you, do not have an error log to upload, can just see that things are incorrect. I was on hold yesterday with MYOB for 2 hours and 40 mins, then spoke to a so called payroll specialist for half an hour and she then stated she would need to call me back in half an hour. Never received a call. I am trying to work through reversing the 2 extra pays that were recorded for each employee (136 employees) so reversing 272 pays. During this process once reversed 2 of the 3 pays, the ATO figures are at zero. Also the leave entitlements have not accrued - payroll reports show 3 pays in figures, once reversed the payroll figures are balancing for each employee as i work through them, but ATO figures do not reflect correct amounts even after a zero payrun to update. I will keep working through the reversals, but need a fix for the figures reported through STP to ATO and entitlements. This has added hours and hours that I do not have readily available Last 4 digits of serial number: 3944. Company file ID: 1 Payroll Serious isssues with Payroll for new financial year, need urgent help. 135 staff to pay and error when trying to record payroll. Took me to Web Browser and error was "failed - network error" tried another 2 times, same errors. Then I notice the payroll has recorded 3 times and sent through to ATO. Started the process of reversing pays that have beeen recorded too many times - only half way through after 2 days. Have noticed once the pays are reversed and the one pay that should be recorded is left, Payroll figures seem ok for staff that has been fixed, except the figures with the ATO through the STP are stating a zero amount. Also no leave has been accrued- (leave is on the payruns) but against staff no change in leave accruals from last pay. Need solutions quick please.