Alice_MYOB
MYOB Product Manager
Joined 5 years ago
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Re: Customer payments made via MYOB PAYBY marking off invoice as paid but not matching the bank feed deposit
Hi BRIGITTE, based on easyfix's comment below, can I ask you to check the account you've slected for the "Ledger account to record payments" setting? See screenshot below. The reason I ask is because if you have set this account to be Undeposited Funds, this actually breaks the auto-matching: for AccountRight products, funds paid via Online Invoice Payments are temporarily recorded in the Undeposited Funds account while we await for the funds to be disbursed (usually a day after the payment was made). Once disbursed, the payments are automatically processed out of Undeposited Funds to the account selected in the Online Invoice Payment setting mentioned above (the "Ledger account to record payments"). Then when your bankfeeds come in (or you upload a bank file) they are automatically found and matched. But if you set the account to record payments to be Undeposited Funds, the funds are cleared back to Undeposited Funds, and the bankfeeds account will not see anything to match to. This is why easyfix's recommendation is the right one in this scenario, as it allows the flow to function as intended. We understand this is not as clear as it could be based on this thread and have taken an action to update the information on our help page and make these implications clearer in product.
