pmc17
Contributing User
Joined 5 years ago
User Profile
User Widgets
Contributions
Re: Customer Pays Invoice Twice
As I said, I was only following MYOB's online help info, so I did not appreciate your whole opening comment that I had 'jumped the gun' and 'needed to unwind a bit'. For what it's worth, perhaps choose more professional wording in the future for customers who are just trying to work things out themselves with the help info MYOB provides. I don't know why your solution should be different to what MYOB puts on their website when you're supposedly one and the same company?699Views0likes1CommentRe: Customer Pays Invoice Twice
I think you need to check MYOB's instructions which they provide for us customers yourself before telling me I need to unwind. I don't know why you assumed I was 'wound up'. I just stated my issue and that I had tried following MYOB's help instructions online. This was a very unhelpful, unprofessional comment to come from a MYOB moderator. These are the instructions that MYOB puts on their website so if they are not correct, then that needs to be addressed - https://help.myob.com/wiki/display/myob/Customer+overpayments - note second Key Point830Views0likes3CommentsCustomer Pays Invoice Twice
I am using MYOB Business. One of our customers accidentally paid their invoice twice. The second payment being made by them a few days later. The second payment was refunded to them by paying it back into their bank account and this has come through the bank feeds. I have followed MYOB's instructions regarding how to Create A Customer Return, and then Processing A Customer Return. In the bank feeds, I allocated the payment I made to their account, to the Customer Credit, however in my Bank Feeds, I am still left with the second payment from the customer requiring allocation. Can you please advise where this is to be allocated to as the instructions don't mention this.922Views0likes5Comments