Kimmy12345
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Joined 5 years ago
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Attaching documents to refunds
Hi, Can anyone tell me if/how I can attach a document in my in-tray which is for a refund, to the relevant refund transaction? If I cant tdo this via the in-tray, is there any other way I can attach the document to the refund transaction (it was a credit card transaction) so that I dont lose the information regarding the Credit Card refund? Thank you in advance for your help, Vicki259Views0likes1CommentRe: Superannuation Reversal - AccountRight
Thank you for the response. The problem has been resolved now. I had to reverse the same payment twice as there were different issues - mostly related to changing fund names and USI's. One of the issues was also a new employee who was new to the superfund. I changed his member no from UNKNOWN to all 1's and that worked. My issue with the second reversal was that it took over a week to come back with 'reversal required'' so I didnt know if there was a problem. I have now processed the following months payment (March's on 7/4) and am waiting again - hopefully there is no issue this time.993Views2likes0CommentsSuper Member Numbers
Hi, I have another query going at the moment but as I am still waiting for a response both here and on the phone I thought maybe I could try and resolve it by reading other peoples related queries. My super processing for Feb (payment authorised 28th March) seems to be stuck on the status "processing". There is obviously an issue somewhere so I just wanted to confirm what the member number should start with for a COLONIAL FIRST CHOICE WHOLESALE Super ACC 26 458 298 557. This is one of those funds that has merged thus the employees Fund ABN had to be changed. The member number did start with 12 previously then the fund advised me to change it to the account number which starts with 0110 but I am thinking it should be the member number which is what I always had - not the account number. I am totally lost as to why the super wont process nor is being returned so just clutching at anything that may explain it.358Views0likes1CommentRe: Superannuation Reversal - AccountRight
Hi CloverQ, My super still has a "processing payment" status. I have looked at the USI numbers and they look correct. If there was an error with the superfund names/numbers wouldnt the payment status reflect this? I am lost as to what to do as it is neither telling me to reverse nor telling me there is an error with a particular employees payment nor asking me to reverse. Previously we would see a little red cross next to an individual payment which was incorrect. What is the process now? I have been fighting with this super payment since 16/3/22 and am not getting anywhere and now would normally do March's payment but not sure if I should wait until I get Febs through or just go ahead and do March's and hope for the best. I really need help here.1KViews0likes2CommentsRe: Superannuation Reversal - AccountRight
Hi CloverQ , Thank you for your reply - I did do that with the assistance of a MYOB Specialist as I put in a call at the same time as looking for advice here. It worked and I did re-process the Super 2 days ago 28/3/22. The status in the Manage Payments window is still saying "Processing Payments" so now I am concerned that it wont work again. Is this time delay normal now that there has been a change in the backend of procesing the super? I feel like it will be throwing my accounts out as if it goes over March 31, MYOB will show super has been paid but the bank account wont reflect this so my reconciliation will be out. Any help/advice again would be appreciated1KViews0likes4CommentsSuperannuation Reversal - AccountRight
Hi Community, I have some issue with my super for February -(paid 16/3/22) as MYOB Manage Payments has a status of "Reversal Required". I havent reversed a whole Super Payment before so want to ensure nothing else will be affected. At the moment the amount of the super I attempted to pay last week is sitting in the bank register as though it has been debited from my bank account There is no withdrawal in the bank account so I am out in my reconciliation by this amount. I am guessing when I reverse the Super, the bank reconciliation will balance and I reprocess as per normal? Also when I reverse it, will the payments required re-appear in the PAY SUPER correctly for Feb which I was originally paying. Thank you in advance for your help.Solved1.2KViews1like6Comments