Bombergirl2000
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Joined 5 years ago
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Superannuation error
Hi I am currently on hold to MYOB, and have been for over 1.5hrs! I am trying to pay our super for the month and an error has occurred. We had an employee leave us but returned as a casual, in the same month. I started a new card as I have had previous issues when re-using an old card when an employee returns. How do I get around this?? I obviously need to get the super paid. I have seen an old post suggesting to clear the cache, however those instructions weren't helpful. Please help Thank you, Paula280Views0likes1CommentTime in lieu entitlement
Hi Recently one of our employees worked the weekend of Easter. By arrangement, this employee is entitled to Time in Lieu. Our pay week ends on the Sunday, so there was 2 days of TIL to be recorded the first week, and one the following week. The first week was fine. The second week i missed recording the TIL. I did a manual entry, zero pay. The employee has since taken these TIL days. Last weeks pay was fine. Now today i am processing the last of these TIL days. There is a zero balance. Even though i can see the entry i manually did. I even reversed this entry and put it in again, and still no balance showing up for the employee. Can you please help? Does MYOB no longer like zero pays? I've never had an issue in the past. Or could it be a coincidence that previously we have had this file fixed, and was to do with this same employees entitlement balance? Thank You PaulaSolved1.1KViews0likes4Comments