AndrewAiello
Contributing Partner
Joined 4 years ago
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MYOB Employer Services - "Unable to Connect" message on using "Get Software Identifier" and STP submission process
Hi, A client recently had an issue where they received a 403 unauthorised message when trying to submit STP to the ATO. I found a question I posted a couple of years ago that was resolved by upgrading MYOB Employer Services to the latest version, so I did the same for this issue to renew the certificate. After this upgrade, the certificate has been upgraded, so the authorisation error has gone away, but they are now getting an Unable to Connect error (Code 0). I have tried following the steps in this article but I can't seem to get this resolved. STP has been submitted from the computer/server in previous years, and now has stopped working since August 2024, which they only just noticed. "Unable to Connect" message on using "Get Software Identifier" or making Single Touch Payroll (STP) submission (Australia) Could this issue be related to the computer/server itself, or is it worth trying to do another upgrade or re-install of the MYOB Employer Services software? They are hoping to have this resolved before the financial year ends, so any advice on this would be appreciated. Let me know if you need any other information. Kind regards, Andrew75Views0likes1CommentConnecting MYOB AccountRight to MYOB Exo Business
Hi, A client is currently using MYOB Exo for most of their needs and is using AccountRight for their payroll. They were wondering if there was a possibility of connecting AccountRight to MYOB Exo. Is this at all possible? Kind regards, AndrewSolved739Views0likes2CommentsSingle Touch Payroll 403 Forbidden error when sending to ATO
Hi, A client has run into an issue where they are unable to send an STP record to the ATO as they receive the error shown below. I saw some other issues related to AccountEdge where the STP certificate has expired and needed to be updated, so I am not sure if this is the same case for Exo? What would you recommend to solve this issue? If you need more information, where would you suggest I look? Kind regards, AndrewSolved913Views0likes4CommentsRe: Emailing Payslips: Secure SMTP connection required
Hi Earl, Thanks for sending through that information. I will pass this onto the client to see if it helps. I should have mentioned in my previous comment that all other email features are working correctly, it is just payslips that aren't sending for them. Do you know of any specific troubleshooting that can be done to test the sending of emails from the payslips module? Kind regards, Andrew605Views0likes0CommentsEmailing Payslips: Secure SMTP connection required
Hi, A client is having an issue where their payslips are not able to be emailed out because of the error shown in the image attached. Is there a way to ensure a secure connection is established via MYOB Exo when these payslips are sent? Or is this something can only be achieved from the SMTP server itself? Kind regards, Andrew664Views0likes2Comments