Single Touch Payroll 403 Forbidden error when sending to ATO
Hi,
A client has run into an issue where they are unable to send an STP record to the ATO as they receive the error shown below.
I saw some other issues related to AccountEdge where the STP certificate has expired and needed to be updated, so I am not sure if this is the same case for Exo?
What would you recommend to solve this issue? If you need more information, where would you suggest I look?
Kind regards,
Andrew
Hi Andrew,
Thank you for your post,
You'll need to upgrade to the latest version as you're currently on 2022.04, where the certificates have expired.
You can find the upgrade here:
https://help.myob.com/wiki/display/exoemp/Exo+Employer+Services+Support+Articles
Please look for the Installing and Upgrading and choose the option called AU: Manually upgrading Exo Employer Services