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AndrewAiello's avatar
AndrewAiello
Contributing Partner
2 years ago
Solved

Single Touch Payroll 403 Forbidden error when sending to ATO

Hi,   A client has run into an issue where they are unable to send an STP record to the ATO as they receive the error shown below.   I saw some other issues related to AccountEdge where the STP c...
  • Tracey_H's avatar
    Tracey_H
    4 years ago

    Hi SuzyMikhail 

     

    AccountRight and the Payroll reporting centre use internet explorer settings which is why you need to follow those troubleshooting steps.

     

    Please let me know if you need further help.

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

Bridie_M_MYOB's avatar
Bridie_M_MYOB
MYOB Moderator
2 years ago

Hi Andrew, 

 

Thank you for your post, 

 

You'll need to upgrade to the latest version as you're currently on 2022.04, where the certificates have expired. 

 

You can find the upgrade here:
https://help.myob.com/wiki/display/exoemp/Exo+Employer+Services+Support+Articles 

Please look for the Installing and Upgrading and choose the option called AU: Manually upgrading Exo Employer Services

AndrewAiello's avatar
AndrewAiello
Contributing Partner
2 years ago

Hi Bridie,

 

Thanks for your help on this! The issue has now been resolved.

 

Kind regards,

 

Andrew

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Touch Payroll 403 Forbidden error when sending to ATO","id":"message:821394","revisionNum":1,"repliesCount":4,"author":{"__ref":"User:user:246030"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:EXOBus"},"conversation":{"__ref":"Conversation:conversation:821394"},"readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:821394"},"body@stripHtml({\"truncateLength\":200})":" Hi,   A client has run into an issue where they are unable to send an STP record to the ATO as they receive the error shown below.   I saw some other issues related to AccountEdge where the STP c...","body@stringLength":"548","rawBody":"

Hi,

 

A client has run into an issue where they are unable to send an STP record to the ATO as they receive the error shown below.

 

I saw some other issues related to AccountEdge where the STP certificate has expired and needed to be updated, so I am not sure if this is the same case for Exo?

 

What would you recommend to solve this issue? If you need more information, where would you suggest I look?

 

Kind regards,

 

Andrew

 

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Hi Bridie,

 

Thanks for your help on this! The issue has now been resolved.

 

Kind regards,

 

Andrew

","body@stringLength":"158","rawBody":"

Hi Bridie,

 

Thanks for your help on this! The issue has now been resolved.

 

Kind regards,

 

Andrew

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url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 5%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,24A12,12,0,1,0,0,12,12,12,0,0,0,12,24Zm1.82-10.71a1.2,1.2,0,0,0-1.2,1.2v4.2h-3s0-7.2,0-7.8h3v.89A3.72,3.72,0,0,1,15,10.91c1.78,0,3,1.29,3,3.78v4H15v-4.2A1.2,1.2,0,0,0,13.82,13.29ZM6.91,9.69h0A1.47,1.47,0,0,1,5.4,8.2,1.44,1.44,0,0,1,6.93,6.75a1.47,1.47,0,1,1,0,2.94Zm1.51,9h-3v-7.8h3Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .instagram a:before {\n background: 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Hi Andrew, 

\n

 

\n

Thank you for your post, 

\n

 

\n

You'll need to upgrade to the latest version as you're currently on 2022.04, where the certificates have expired. 

\n

 

\n

You can find the upgrade here:
https://help.myob.com/wiki/display/exoemp/Exo+Employer+Services+Support+Articles 

Please look for the Installing and Upgrading and choose the option called AU: Manually upgrading Exo Employer Services

","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":200})@stringLength":"233","postTime":"2023-06-26T15:02:34.338+10:00","lastPublishTime":"2023-06-26T15:02:34.338+10:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"solution":true,"metrics":{"__typename":"MessageMetrics","views":844},"placeholder":false,"originalMessageForPlaceholder":null,"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"isEscalated":null,"entityType":"FORUM_REPLY","eventPath":"category:EntProdHelp/category:Support/community:myobboard:EXOBus/message:821394/message:821442","readOnly":true,"editFrozen":false,"body@stringLength":"1311","rawBody":"

Hi Andrew, 

\n

 

\n

Thank you for your post, 

\n

 

\n

You'll need to upgrade to the latest version as you're currently on 2022.04, where the certificates have expired. 

\n

 

\n

You can find the upgrade here:
https://help.myob.com/wiki/display/exoemp/Exo+Employer+Services+Support+Articles 

Please look for the Installing and Upgrading and choose the option called AU: Manually upgrading Exo Employer Services

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