After I record a pay When it says send to ATO I press CANCEL then select send later. But the pay is still going through to ATO with no contact name. It shows it is sending then lists as not sent. I believe this should not happen at all so why is it. I like to check the pay slips first before sending to ATO. I t wouldn’t allow me to delete the wrong payslip as it was sending to ATO even though I said not to. How do I stop from happening?
I finally managed to get through to the help desk (I had to dial AU first and be transferred).
Turns out the program needed to be run with Administrator access. Right-clicking on the program shortcut to open the properties of the program I needed to go to the Compatability tab and click the Settings box for Run this program as an administrator.
Next challenge will be to run the data file from the server, which I should be able to do quite easily.
Thanks for your post. During the sending process the software checks that the payrun has been declared. If it hasn't the status will change to Not Sent and the report is not sent to the ATO. As the software is running checks during the sending process you can't delete a pay with this status.
Most of the time the status will change to Not Sent immediately, sometimes it may take a little longer so you'll need to wait until the status changes to Not Sent to delete any incorrect pays.
Please let me know if you need further help.
If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.
Thanks Tracey, this is helpful as previously it didn’t do this which I preferred. Yes the sending process did take a while before changing to Not Sent, unfortunately time that I didn’t have then. I deleted the incorrect pay rather than reversing then all following pays were correct. However now I will have the ‘not sent’ pay that no longer exists in the program sitting in the ATO list. Shame these cannot be deleted but I have learnt what not to do for next time! Thanks for your help and Merry Christmas
You're very welcome and Merry Christmas to you too.
I've double checked with our product specialists and there hasn't been any changes to the way STP reports are sent. When I tested this in my sample file the status was Not Sent immediately so I think for you this is just one of those times that it has taken a bit longer than usual.
Something else to note is that if you multiple employees and have only deleted a pay for one employee you could still send that original STP report. This is because it includes the pay information for the other employees. When you reprocess and declare the incorrect pay the updated YTD amounts will be sent to the ATO for that employee.
Please let me know if you need further help.
If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.
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After I record a pay When it says send to ATO I press CANCEL then select send later. But the pay is still going through to ATO with no contact name. It shows it is sending then lists as not sent. I believe this should not happen at all so why is it. I like to check the pay slips first before sending to ATO. I t wouldn’t allow me to delete the wrong payslip as it was sending to ATO even though I said not to. How do I stop from happening?
Thanks
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After I record a pay When it says send to ATO I press CANCEL then select send later. But the pay is still going through to ATO with no contact name. It shows it is sending then lists as not sent. I believe this should not happen at all so why is it. I like to check the pay slips first before sending to ATO. I t wouldn’t allow me to delete the wrong payslip as it was sending to ATO even though I said not to. How do I stop from happening?
Thanks
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Payroll sending to ATO","moderationData":{"__ref":"ModerationData:moderation_data:737982"},"body":"
Thanks for your post. During the sending process the software checks that the payrun has been declared. If it hasn't the status will change to Not Sent and the report is not sent to the ATO. As the software is running checks during the sending process you can't delete a pay with this status.
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Most of the time the status will change to Not Sent immediately, sometimes it may take a little longer so you'll need to wait until the status changes to Not Sent to delete any incorrect pays.
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Please let me know if you need further help.
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If my response has answered your enquiry please click \"Accept as Solution\" to assist other users find this information.
Thanks for your post. During the sending process the software checks that the payrun has been declared. If it hasn't the status will change to Not Sent and the report is not sent to the ATO. As the software is running checks during the sending process you can't delete a pay with this status.
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Most of the time the status will change to Not Sent immediately, sometimes it may take a little longer so you'll need to wait until the status changes to Not Sent to delete any incorrect pays.
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Please let me know if you need further help.
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If my response has answered your enquiry please click \"Accept as Solution\" to assist other users find this information.
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Thanks Tracey, this is helpful as previously it didn’t do this which I preferred. Yes the sending process did take a while before changing to Not Sent, unfortunately time that I didn’t have then. I deleted the incorrect pay rather than reversing then all following pays were correct. However now I will have the ‘not sent’ pay that no longer exists in the program sitting in the ATO list. Shame these cannot be deleted but I have learnt what not to do for next time! Thanks for your help and Merry Christmas
Thanks Tracey, this is helpful as previously it didn’t do this which I preferred. Yes the sending process did take a while before changing to Not Sent, unfortunately time that I didn’t have then. I deleted the incorrect pay rather than reversing then all following pays were correct. However now I will have the ‘not sent’ pay that no longer exists in the program sitting in the ATO list. Shame these cannot be deleted but I have learnt what not to do for next time! Thanks for your help and Merry Christmas
Rob
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You're very welcome and Merry Christmas to you too.
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I've double checked with our product specialists and there hasn't been any changes to the way STP reports are sent. When I tested this in my sample file the status was Not Sent immediately so I think for you this is just one of those times that it has taken a bit longer than usual.
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Something else to note is that if you multiple employees and have only deleted a pay for one employee you could still send that original STP report. This is because it includes the pay information for the other employees. When you reprocess and declare the incorrect pay the updated YTD amounts will be sent to the ATO for that employee.
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Please let me know if you need further help.
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If my response has answered your enquiry please click \"Accept as Solution\" to assist other users find this information.
You're very welcome and Merry Christmas to you too.
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I've double checked with our product specialists and there hasn't been any changes to the way STP reports are sent. When I tested this in my sample file the status was Not Sent immediately so I think for you this is just one of those times that it has taken a bit longer than usual.
\n
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Something else to note is that if you multiple employees and have only deleted a pay for one employee you could still send that original STP report. This is because it includes the pay information for the other employees. When you reprocess and declare the incorrect pay the updated YTD amounts will be sent to the ATO for that employee.
\n
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Please let me know if you need further help.
\n
\n
If my response has answered your enquiry please click \"Accept as Solution\" to assist other users find this information.
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