Forum Discussion

2 months ago

Solved

Payroll & STP not updating at the ATO

I have 3 pay runs that are showing on the ATO STP Portal as either

$0 balance x 2 payruns
Overtime components excluded x 1 payrun

They are however showing as correct amounts in the MYOB EOFY finalisation report and the payruns are showing correctly in the payrun report.

I was advised by MYOB to reverse and reprocess however this again did nothing. Previous instructions shown in this forum indicate you need to do an updated payrun which updates the YTD balance but i want to see the individual payruns in the report.

I want the correct pays to be showing in the ATO STP, do I need to reverse and process as a NEW payrun? however this will impact previous BAS Quarter reporting.

I did request support via the support chanel but have not been replied to so hoping this forum will assist. I am aware there are other similar posts but they do not actually answer the question and can no longer be replied to.

Hoping you can assist so I can fix in this December quarter

ATO

BAS reporting

STP Error

Genreve_S
2 months ago
Hi RochelleC

I get where the concern is rooted. ATO receives its information directly from the reports in the file, not the STP report. If your payroll register and payroll summary reports are correct, you shouldn't have anything to worry about. I also recommend sending an update event to ensure all data is accurately displayed.

Thanks,
Genreve

Doreen_P
MYOB Moderator
2 months ago
Hi there RochelleC,

The STP report line items may display as zero if the report treats the pay run as an update event, which usually happens when the pay date is earlier than the date the pay run was recorded. The STP report will automatically categorise the pay run as an update event in such cases. Since you payroll reports show correct figures, you won't have any issues with your data.

Best regards,

Doreen
RochelleC
2 months ago
Thanks Doreen

My concern is that the pay runs are not showing at the ATO in my STP so it looks like while MYOB is correct, the STP has not transmitted and updated the ATO. This is what i need to fix
- Genreve_S
  MYOB Moderator
  2 months ago
  Hi RochelleC
  
  I get where the concern is rooted. ATO receives its information directly from the reports in the file, not the STP report. If your payroll register and payroll summary reports are correct, you shouldn't have anything to worry about. I also recommend sending an update event to ensure all data is accurately displayed.
  
  Thanks,
  Genreve
  - RochelleC
    2 months ago
    Thankyou Genreve and Doreen
    
    It still does not give me confidence as my accountant has also highlighted that the ATO does NOT have the correct details. This means my PAYG component of my BAS is understated and it means my employee's wages are not correctly reported to the ATO. I am not sure how I am to be comfortable accepting that MYOB reports are correct so everything is ok when the ATO information is incorrect and that is my concern as the ATO think i have reported incorrectly. The update events does nothing to change the ATO's records. Can I please have a clear explanation as to how the ATO records will be correct because neither my tax accountant or myself are happy with this status.