Forum Discussion

RochelleC's avatar
RochelleC
3 months ago
Solved

Payroll & STP not updating at the ATO

I have 3 pay runs that are showing on the  ATO STP Portal as either $0 balance  x 2 payruns Overtime components excluded x 1 payrun They are however showing as correct amounts in the MYOB EOFY f...
ATO
BAS reporting
STP Error
  • Genreve_S's avatar
    Genreve_S
    3 months ago

    Hi RochelleC 

     

    I get where the concern is rooted. ATO receives its information directly from the reports in the file, not the STP report. If your payroll register and payroll summary reports are correct, you shouldn't have anything to worry about. I also recommend sending an update event to ensure all data is accurately displayed.

     

    Thanks,
    Genreve

Genreve_S's avatar
Genreve_S
MYOB Moderator
3 months ago

Hi RochelleC 

 

I get where the concern is rooted. ATO receives its information directly from the reports in the file, not the STP report. If your payroll register and payroll summary reports are correct, you shouldn't have anything to worry about. I also recommend sending an update event to ensure all data is accurately displayed.

 

Thanks,
Genreve

RochelleC's avatar
RochelleC
3 months ago

Thankyou Genreve and Doreen

 

It still does not give me confidence as my accountant has also highlighted that the ATO does NOT have the correct details.  This means my PAYG component of my BAS is understated and it means my employee's wages are not correctly reported to the ATO.  I am not sure how I am to be comfortable accepting that MYOB reports are correct so everything is ok when the ATO information is incorrect and that is my concern as the ATO think i have reported incorrectly.   The update events does nothing to change the ATO's records.   Can I please have a clear explanation as to how the ATO records will be correct because neither my tax accountant or myself are happy with this status.

  • cleanoptions's avatar
    cleanoptions
    Experienced User
    6 days ago

    Hi RochelleC

    I too am having the same issue.  I do not think that the MYOB moderators go any further than the MYOB reports - actually logging on to the ATO and lodging the monthly PAYG.  If they did, the would actually see what we are seeing on the ATO Business Portal.

     

    The issue is that when lodging the monthly PAYG with the ATO the STP reporting is not showing that month's full gross payment $ value nor the PAYGW $ value - in our case, having not received the MYOB file for a fortnight's pay run.

     

    This pay run does show in the pay runs section of MYOB with a total net pay $ value, but in the STP reporting section of MYOB Gross Payments is showing as $0 and PAYG Withholding is showing as $0 with a green "accepted".

     

    It all may be very well that the MYOB reports are correct and correlate (including a pay run history) - but this does not answer the question as to why the MYOB file has not reached the ATO STP reporting portal ?

     

    Further to this after sending an update event, the current payroll (last week) pops up in the bank transaction section of MYOB showing $0 value, and not being reconciled in the reconcile accounts section.

     

    So MYOB moderators, there is plenty to worry about.

     

    Can we too formally request a clear explanation as to why the ATO STP reporting is missing the MYOB file, that you so adamantly say not to worry about because the MYOB reports are correct ?

     

    Also, if you do not know the answer please just advise the community - don't tell us to go off on a wild report goose chase - as the majority of people will have done everything in the power before they turn to the community for a solution.

     

    Sending the update really does nothing in the whole scheme of things, it just creates further work for the client.

     

    thx

     

    • Genreve_S's avatar
      Genreve_S
      MYOB Moderator
      6 days ago

      Hi cleanoptions, 

       

      The payroll summary report bases its data on the pay runs in the software, while the payroll register report is based on the pay history inside each employee's card file. This pay history is then transferred to the YTD (Year-to-Date) Verification report, which is what will be sent to the ATO (Australian Taxation Office) instead of the STP (Single Touch Payroll) report.

       

      As for activity statements, values are generally pulled from the chart of accounts based on how the activity statement was mapped. If your issue is specific to the business activity statement, I recommend checking how your account was mapped. You can read more about how the fields are populated from this link. However, if the business activity statement is mapped correctly and the values still do not match your file's GST reports, I recommend reaching out to the support team by creating a support ticket from the MyAccount window or live chat through MOCA. 

       

      Regards,
      Genreve

      • cleanoptions's avatar
        cleanoptions
        Experienced User
        6 days ago

        Hi Genreve_S 

         

        Sadly you have completely missed the point of RochelleC and our query.

         

        Nutshell:

         

        MYOB not sending STP reporting (weekly or fortnightly) pay run (data file) information to ATO.

         

        When monthly ATO PAYG is to be lodged and paid, the PAYG / Gross Amounts from the MYOB file has not been received by the ATO.

         

        Simple - data link lost between MYOB file and ATO STP reporting.

         

        Why ?

         

         

         

         

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