Forum Discussion

RochelleC's avatar
RochelleC
2 months ago
Solved

Payroll & STP not updating at the ATO

I have 3 pay runs that are showing on the  ATO STP Portal as either $0 balance  x 2 payruns Overtime components excluded x 1 payrun They are however showing as correct amounts in the MYOB EOFY f...
ATO
BAS reporting
STP Error
  • Genreve_S's avatar
    Genreve_S
    2 months ago

    Hi RochelleC 

     

    I get where the concern is rooted. ATO receives its information directly from the reports in the file, not the STP report. If your payroll register and payroll summary reports are correct, you shouldn't have anything to worry about. I also recommend sending an update event to ensure all data is accurately displayed.

     

    Thanks,
    Genreve

RochelleC's avatar
RochelleC
2 months ago

Thanks Doreen

 

My concern is that the pay runs are not showing at the ATO in my STP so it looks like while MYOB is correct, the STP has not transmitted and updated the ATO.  This is what i need to fix

Genreve_S's avatar
Genreve_S
MYOB Moderator
2 months ago

Hi RochelleC 

 

I get where the concern is rooted. ATO receives its information directly from the reports in the file, not the STP report. If your payroll register and payroll summary reports are correct, you shouldn't have anything to worry about. I also recommend sending an update event to ensure all data is accurately displayed.

 

Thanks,
Genreve

  • RochelleC's avatar
    RochelleC
    2 months ago

    Thankyou Genreve and Doreen

     

    It still does not give me confidence as my accountant has also highlighted that the ATO does NOT have the correct details.  This means my PAYG component of my BAS is understated and it means my employee's wages are not correctly reported to the ATO.  I am not sure how I am to be comfortable accepting that MYOB reports are correct so everything is ok when the ATO information is incorrect and that is my concern as the ATO think i have reported incorrectly.   The update events does nothing to change the ATO's records.   Can I please have a clear explanation as to how the ATO records will be correct because neither my tax accountant or myself are happy with this status.

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